Patrick Campbell
Bakersfield,California
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
11
11
years of professional experience
Work History
General Manager
Direct Safety Solutions
06.2015 - Current
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Plan and lead monthly company meetings, sales campaigns and department goals.
- Interacted daily with customers and vendors to build connections and nurture relationships.
- Managed almost $2 million in revolving sales inventory and rental equipment. Oversaw all inventory and equipment purchases, evaluated stock and supply chain performance to decrease cost and drive profitability.
- Evaluated vendors to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
- Analyzed and reported on key performance metrics to ownership on a weekly basis.
- Created federal and state compliance databases for clients, including regular e-filing and audits of record keeping to ensure conformity with current legal regulations.
- Assisted in recruiting, hiring and training of team members.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Analyzed and reported on key performance metrics to company ownership.
Technical Services Manager
Direct Safety Solutions
05.2014 - 06.2015
- Spearheaded the company's repair and service department including repair schedules, customer quotes and instrument repair.
- Participated in development meetings for high-value customers and business operations updates.
- Monitored work procedures, work schedules and expedited workflow.
- Presented project information and status updates to customers and fielded concerns.
- Fostered positive and loyal business relationships with high-value clients and their regulators.
- Developed technical services strategies based upon clients' goals and implemented processes to achieve objectives.
Education
B.A. - Economics, Philosophy
George Fox University
Newberg, OR01.2014
Skills
- Project management
- Vendor sourcing
- Purchasing
- Adaptability
- Consistently meet goals
- Problem resolution
- Procedure drafting and review
- Negotiation skills
- Sales
- Market growth
Accomplishments
- Spearheaded the deployment of new services and products. Integrated new technology for increased efficiency. Developed new business strategies that increased overall company revenue 31%.
- Supervised team of 12 staff members.
- Saved the company over $60,000 annually by aggressively negotiating with suppliers.
- Designed and launched the DSS Blackline Project, resulting in a several exclusive contracts for the company with an average revenue of $1 million annually.
Awards
- George Fox University Deans List, 2010-2014.
- George Fox University Duke Distinguished Scholarship.
- Champion in British Parliamentary Debate and Top Speaker Award. 83rd Annual Mahaffey Tournament, Linefield College, 2013.
- Competitor, World Universities Debating Championships, Chennai, India, 2014.
Timeline
General Manager
Direct Safety Solutions
06.2015 - Current
Technical Services Manager
Direct Safety Solutions
05.2014 - 06.2015
B.A. - Economics, Philosophy
George Fox University
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