Patrick Castle
New York City,NY
Summary
A dynamic and engaging customer service professional with a proven track record at Joe Allen Restaurant, excelling in customer satisfaction and precise cocktail crafting. Utilizes efficient workflow practices along with empathy and compassion to ensure accuracy and creative a positive work environment. Proficient in Microsoft Office and dedicated to maintaining attention to detail.
Overview
14
14
years of professional experience
Work History
Bartender & Server
Joe Allen Restaurant
New York, NY
08.2022 - 01.2026
- Crafted classic cocktails, ensuring high-quality presentation and taste consistency for an average of 300 customers per night.
- Managed cash handling duties, ensuring accurate accounting at the end of each shift, and bar inventory, optimizing stock levels and minimizing waste through effective ordering processes.
- Trained new staff on drink preparation techniques and customer service standards for peak team performance.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Clerical Assistant
Insurance by Castle
Redwood City, CA
06.2012 - 08.2019
- Managed documentation and filing systems to ensure easy access to client information.
- Monitored shipments and mailing procedures to effectively distribute mail and solve shipment issues.
- Assisted in training new clerical staff on office protocols and software systems.
- Accurately updated policyholder information, claims data, and billing details while maintaining confidentiality of sensitive company documents and communications.
- Collaborated with other clerical staff on special projects, improving overall office performance.
Education
Bachelor of Fine Arts - Musical Theater
University of Utah
Salt Lake City, UT05-2019
Skills
- Effective multitasking
- Team player attitude
- Incredibly reliable
- Outgoing & engaging personality
- Microsoft Office
- Scheduling
Timeline
Bartender & Server
Joe Allen Restaurant
08.2022 - 01.2026
Clerical Assistant
Insurance by Castle
06.2012 - 08.2019
Bachelor of Fine Arts - Musical Theater
University of Utah