Patrick Chandler
Portland,ME
Summary
Multitasking Business Process Analyst supporting definition and implementation of strategic initiatives for business transformation. Highly respectful employee with over 23 years of communicating and collaborating with business experts and recommending project team requirements. Remaining composed in all types of situations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Process Analyst II
Global Finance Organization
04.2020 - Current
- Established strong relationships with internal clients to better understand their needs and expectations related to process improvements.
- Identified opportunities for cost savings through streamlined processes while maintaining quality standards.
- Performed root-cause analysis on recurring issues within existing processes, identifying solutions that addressed underlying causes effectively.
- Collaborated with cross-functional teams to develop optimized business processes, resulting in improved collaboration and communication.
- Audit internal systems to ensure ISO 9001:2015 compliance.
Sales Order Process Team Analyst
IDEXX Laboratories
03.2013 - 04.2020
- Identified strengths and opportunities for team members and recommended development plan.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Identified and resolved problems through root cause analysis and research.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
Education
Bachelor of Arts - History
Saint Anselm College
Manchester, NH05.1993
Skills
- Identifying opportunities for improvement
- Team Collaboration
- Proficient in Microsoft Office Tools
- Lean Six Sigma
- ISO 9001:2015 Certified Auditor
- Data and Analytics
- Project Management
Certification
- Certified Business Process Lean Practitioner, Idexx Laboratories - October 2018
- Lean Six Sigma Green Belt Certification - University of Southern Maine- March 2015
Timeline
Business Process Analyst II
Global Finance Organization
04.2020 - Current
Sales Order Process Team Analyst
IDEXX Laboratories
03.2013 - 04.2020
Bachelor of Arts - History
Saint Anselm College
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