Patrick Cotnoir
3007 Caroline Ave Rotterdam,NY
Summary
IT Technician with over 9 years of experience in troubleshooting and network support. Demonstrated ability to enhance system reliability and optimize infrastructure, resulting in reduced resolution times. Recognized for outstanding client support, evidenced by 400+ positive reviews. Additional expertise in logistics and team leadership from 12 years in the NY Air National Guard.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
HOCS Consulting Inc
Brooklyn, New York
12.2023 - Current
- Implemented end-to-end desktop and laptop deployments, resulting in more than 300 positive customer service reviews emphasizing speed, precision, and transparent communication.
- Configured and troubleshot SonicWall firewalls and EnGenius/HP switches to support network operations.
Maintained security and stability for customers through diligent monitoring and intervention. - Orchestrated ISP cutovers for client sites, guaranteeing smooth transitions with minimal downtime via thorough planning, communication, and assessment of network readiness.
Master Sergeant (MSgt)
Air National Guard
Scotia, NY
07.2012 - Current
- Engaged in base's First Six and 7 & 8s Council program, facilitating strategic discussions and implementing operational improvements for base.
- Enhanced NYDOCCS prison mission by delivering vital IT and communications support, overseeing cellular access for 100+ Guardsmen to maintain seamless command, control, and operational readiness.
- Directly supervised both Military personnel and Civilian contractors, in support of base deployments(Operation Enduring Freedom & Deep Freeze).
IT Field Support Technician
St. Mary's Hospital
Amsterdam, NY
09.2017 - 11.2023
- Instrumental in the coordination and deployment of 100+ Window's 10 devices per month, Remediating over 600+ Window's 7 devices Hospital wide.
- Ensured accurate and timely resolutions of 1000+ IT related Incidents and Requests; administering critical support for the Hospital's IT infrastructure.
- Implemented and improved upon Hospital's IT support articles, providing techinical and user-friendly guides, ensuring precise and well-written documentation.
IT Intern
Liberty Management Inc
Glenville, NY
08.2016 - 08.2016
- Assisted the clinical staff with the troubleshooting of the company's essential EHR software; Meditech and 10e11, with the particular emphasis in implementing e-prescribing.
- Provided technical support for over 850 users from 2 inpatient facilities and 9 outpatient clinics.
Education
Bachelor of Technology - Information Technology
State University of New York At Cobleskill
Cobleskill, NYSkills
- Computer maintenance and hardware diagnosis
- Technical troubleshooting and proficiency
- Knowledge documentation
- Customer service and support
Relevant Knowledge
- Application Software: Active Directory, Citrix, Kaseya, Kaspersky, Meditech, Medent, Symantec
- Basic Programming: Java, JavaScript, HTML, Python, SQL
- Networking/Hardware: SonicWall firewalls, HP Aruba switching, EnGenius switching, Cisco routing
- Operating Systems: Microsoft Windows, macOS, Linux
Certification
CompTIA Security+ Certification | Earned 2025
Timeline
Information Technology Specialist
HOCS Consulting Inc
12.2023 - Current
IT Field Support Technician
St. Mary's Hospital
09.2017 - 11.2023
IT Intern
Liberty Management Inc
08.2016 - 08.2016
Master Sergeant (MSgt)
Air National Guard
07.2012 - Current
Bachelor of Technology - Information Technology
State University of New York At Cobleskill