Experience in technical support
Nathan Gillio
Information Technology Specialist
Canton,GA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network, software and hardware support to users and developing and implementing technical solutions. Adept at analyzing system performance metrics and security tools to drive optimal user experience.
Overview
5
5
Work History
Information Technology Specialist
Interact Solution
07.2019 - Current
- Travel across United States to install custom proprietary network, database and AV systems in colleges and military bases.
- Call and email 5-10 daily customers to handle support tickets.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Assisted with updating technical support best practices for use by team.
- Monitored systems in operation and quickly troubleshot errors.
- Translated complex technical issues into digestible language for non-technical users.
- Diagnosed and resolved hardware and software issues.
- Controlled and managed server room, wireless network, server infrastructure, audio visual equipment, laptops and video conferencing equipment.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Attended regular client meetings to report project progress and address questions.
- Used ticketing systems to manage and process support actions and requests.
- Set up network profiles, security permissions and file sharing systems.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Configured hardware and granted system permissions to new users.
- Created user accounts and assigned permissions.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Installed and configured operating systems and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Retail Salesperson
Advance Auto Parts
10.2017 - 07.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Increased sales and customer satisfaction through personalized servicing.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used in-store system to locate inventory and place special orders for customers.
Automotive Mechanic
Womick Automotive
04.2015 - 04.2017
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Fire Alarm Technician
Fire & Life Safety America
05.2013 - 08.2013
- Tested all newly installed fire alarms.
- Demonstrated features and functionality of alarm systems to customers.
- Read and understood product manuals and blueprints.
Education
No Degree - Some College
University of North Georgia
Oakwood, GA05.2015
High School Diploma -
Lambert High School
Suwanee, GA05.2014
Skills
- Device Configuration
- Advanced Computer Proficiency
- SSL/TLS Certificate Management
- TCP/IP and OSI Model Understanding
- Virtual Machine Operation
- Cloud Technologies
- Install Hardware
- Desktop Support
- Software Diagnosis
- MS Office Proficiency
- Networking Fundamentals
- Cybersecurity
- Permissions Management
- Software Licenses and Patches
Accomplishments
- Introduction to Networking
- Networks and Network Security
- Google Cloud: Core Infrastructure
- Google Cloud: Foundations
- Cybersecurity Foundations
- Detect and Respond
- Assets, Threats and Vulnerabilities
https://coursera.org/share/456a81fc4e1115a446daf92c45953dbe
https://coursera.org/share/14f06f1ad73f7c21d8006cd542bfea00
https://coursera.org/share/e62a74271227141af92dfc6f01f8742f
https://coursera.org/share/df19ca29b3920b9c5f92c00d719905b4
https://coursera.org/share/de2f19d40e9149846590bf304e642676
https://coursera.org/share/d192e78b30cd84b4919150c8f8955eff
https://coursera.org/share/cf69e6734e811665ff14ec31e78b19e9
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Timeline
Information Technology Specialist
Interact Solution
07.2019 - Current
Retail Salesperson
Advance Auto Parts
10.2017 - 07.2019
Automotive Mechanic
Womick Automotive
04.2015 - 04.2017
Fire Alarm Technician
Fire & Life Safety America
05.2013 - 08.2013
No Degree - Some College
University of North Georgia
High School Diploma -
Lambert High School
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