Patrick Covey
Hot Springs,AR
Summary
Dynamic leader with proven expertise in retail management and digital marketing, honed at Dick's Sporting Goods and Defender Imports. Excelled in enhancing customer engagement and spearheading successful social media campaigns, driving significant audience growth. Skilled in team leadership and performance tracking, adept at leveraging customer service excellence and analytical prowess to surpass objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Department Manager
Dick's Sporting Goods, Inc
09.2019 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
Social Media/Marketing Manager
Defender Imports
10.2022 - 03.2024
- Managed multiple social media platforms for increased engagement and audience growth.
- Created engaging multimedia content including graphics, videos, and blog posts to enhance user experience.
- Increased website traffic through effective content creation and search engine optimization strategies.
- Maintained a consistent brand voice across all channels, fostering trust among followers and customers.
- Boosted brand awareness by developing and implementing targeted social media campaigns.
- Analyzed performance metrics to optimize content strategy and improve overall reach.
Education
BBA - Business Administration
University of Colorado At Colorado Springs
Colorado Springs, CO05-2024
Skills
- Customer service
- Team leadership
- Audience segmentation
- Customer engagement
- Retail management
- Loss prevention
- Order management
- Social media and promotions
- Paid advertising
- Multicultural sensitivity
- Campaign management
- Performance tracking
Certification
- Hootsuite Social Media Marketing Certification – Hootsuite Media Inc.
- Google Analytics Individual Qualification (IQ) - Google LLC.
- Microsoft Office Suite Certification - Microsoft Office
Timeline
Social Media/Marketing Manager
Defender Imports
10.2022 - 03.2024
Department Manager
Dick's Sporting Goods, Inc
09.2019 - Current
- Hootsuite Social Media Marketing Certification – Hootsuite Media Inc.
- Google Analytics Individual Qualification (IQ) - Google LLC.
- Microsoft Office Suite Certification - Microsoft Office
BBA - Business Administration
University of Colorado At Colorado Springs
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