Summary
Overview
Work History
Education
Skills
Employee of the year
Languages
Timeline
Generic

Patrick Czarnecki

NJ

Summary

Dynamic Customer Service Representative with a proven track record at ShopRite, excelling in conflict resolution and data entry. Leveraged active listening and critical thinking to enhance customer satisfaction, leading to top performer recognition. Skilled in transforming high-stress situations into positive customer experiences, fostering loyalty and repeat business.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

ShopRite
11.2019 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

High School Diploma -

Sayreville War Memorial High School
Parlin
06-2012

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Computer proficiency
  • Complaint handling
  • Payment processing
  • Conflict resolution
  • Product knowledge
  • Paperwork processing

Employee of the year

I was made employee of the year by meeting and exceeding company goals and standards and effective communication with all management and clientele.

Languages

Polish
Native or Bilingual

Timeline

Customer Service Representative

ShopRite
11.2019 - 07.2024

High School Diploma -

Sayreville War Memorial High School
Patrick Czarnecki