Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives. Experienced with coordinating and managing multiple projects simultaneously. Utilizes effective communication and organizational skills to ensure seamless project execution. Track record of implementing process improvements and achieving project milestones.
Work History
CRM-II
1 Year 2 Months
Pendleton Treatment Center | 06.2025 - Current
Facilitated recovery group sessions, fostering supportive environments for participants.
Developed personalized recovery plans, aligning with individual goals and needs.
Mentored peers in coping strategies, enhancing resilience and self-efficacy.
Advocated for client needs within community resources, promoting access to services.
Continuously updated knowledge on emerging trends in substance abuse treatment, ensuring the highest quality of care for clients.
Developed strong rapport with local service providers to enhance collaboration efforts on behalf of clients.
Business Owner
3 Years 7 Months
Tender Loving Caregiving | 01.2023 - Current
Managed daily operations to ensure smooth business functioning.
Recruited, trained, and directed staff to uphold performance standards.
Built strong relationships with clients and vendors to enhance collaboration.
Developed comprehensive care plans tailored to individual client needs.
Oversaw daily operations, ensuring high-quality caregiving standards were met consistently.
Trained and mentored staff on best practices in patient care and safety protocols.
Implemented process improvements that enhanced service delivery and client satisfaction.
Managed budgeting and financial planning to maintain operational efficiency and sustainability.
Established strong customer relationships through excellent communication and attentive service.
Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
Implemented operational improvements to streamline processes, resulting in increased efficiency across service offerings.
Monitored financial performance and adjusted business strategies to maintain profitability and sustainability.
Conducted regular evaluations of caregiver performance, providing mentorship and guidance for continuous improvement.
Certified Reciprocal Alcohol and Drug Counselor
2 Years 1 Month
Eastern Oregon Detox Center | 04.2023 - 05.2025
Conducted outreach efforts within the community aimed at raising awareness about available resources for individuals struggling with addiction issues.
Conducted individual counseling sessions under supervision and documented findings.
Worked with patients to complete intakes, admissions, discharges and transfer paperwork.
Coordinated intakes, admissions, discharges, and transfer paperwork for patients to streamline process and enhance client care.
Conducted comprehensive assessments to develop personalized treatment plans for clients.
Facilitated group therapy sessions, promoting open communication and support among participants.
Monitored client progress and adjusted treatment strategies to ensure effective recovery pathways.
Lead Pawnbroker
12 Years 6 Months
99 Pawn & Guns | 01.2007 - 07.2019
Assessed the value of various items, including jewelry, electronics, and musical instruments.
Conducted appraisals, providing customers with fair market value for valuables sold outright.
Utilized online resources to research values of rare or unusual items brought into the shop.
Utilized online resources to research values of rare or unusual items brought into the shop.
Applied appraisal skills to research and determine the approximate value of customer goods pawn loans, and purchase approvals.
Managed daily operations, ensuring compliance with company policies and state regulations.
Trained and mentored junior pawnbrokers in appraisal techniques and customer service excellence.
General Manager
1 Year 11 Months
Jacksons Food Stores | 05.2005 - 04.2007
Led teams to achieve high standards of work through exemplary leadership.
Coordinated cross-departmental efforts to enhance operational efficiency.
Handled conflict resolution among team members, promoting a healthy work environment.
Oversaw daily operations of the business, ensuring efficiency and productivity.
Prepared team schedules with a focus on maintaining optimal employee coverage for business needs.
Directed daily operations, ensuring efficient store management and adherence to company policies.
Implemented inventory control systems, reducing waste and improving stock accuracy.
Facilitated cross-departmental collaboration, streamlining communication between teams for operational efficiency.
Oversaw budget management, optimizing resource allocation and increasing profitability across multiple locations.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.