Patrick Dolan
Chick-fil-A
Hutto,TX
1
Certification
3
years of professional experience
Developed leadership and organizational skills in fast-paced kitchen environment. Excels in team coordination, effective communication, and maintaining high standards of food safety and quality. Looking to transition into a new field, leveraging these transferable skills to contribute to operational excellence.
Work History
Kitchen Shift Leader
1 Year 11 Months- Supervised kitchen staff to ensure efficient food preparation and service quality.
- Trained new team members on operational standards and food safety protocols.
- Managed inventory levels, reducing waste through improved stock rotation practices.
- Coordinated daily shift schedules to optimize labor resources and coverage.
- Increased overall productivity within the kitchen team through cross-training initiatives aimed at enhancing staff versatility and adaptability.
- Boosted employee morale by fostering a positive team atmosphere and recognizing exceptional performance.
Front of House Team Leader
1 Year 3 Months- Trained and mentored team members on effective service techniques and company standards.
- Enhanced customer satisfaction by delivering exceptional service and addressing concerns promptly.
- Developed strong relationships with guests, creating a loyal customer base through personalized service.
- Mentored new employees, fostering a positive work environment and supporting professional growth.
- Maintained cleanliness standards throughout the front of house areas, ensuring a welcoming atmosphere for guests.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Education
High School Diploma
Skills
Operations management
Team management
Performance improvement
Customer service
Problem-solving
Shift management
Operational efficiency
Reliability
Excellent communication
Teamwork and collaboration
Certification
Texas Kitchen Manager Food Handler's Certificate
Timeline
Kitchen Shift Leader
Chick-fil-A
10.2024 - CurrentRead More
Front of House Team Leader
Chick-fil-A
09.2023 - 12.2024Read More
Bowie Highschool
High School Diploma
Read More