Patrick Etzler
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Charlie’s Auto Repair
Hedgesville
2025.07 - 2026.04
- Customer’s appointments, Jobs handed out to mechanics. Making estimates for customers.Talking and showing customers the problems we found that needs repaired.Writing work orders. Collecting payments for repairs. Making appointments by phone and in person.
Outside Sales Manager
Factorymotorparts
Hagerstown
2022.02 - 2025.05
- Developed and maintained strong customer relationships across diverse markets.
- Conducted regular market analysis to identify sales opportunities and trends.
- Collaborated with internal teams to create effective sales strategies and solutions.
Master Auto Technician
CarMax
Frederick
2017.02 - 2022.02
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Performed routine maintenance and repairs on various vehicle models.
- Collaborated with team members to ensure efficient workflow and timely service.
- Trained junior technicians on repair procedures and safety protocols.
- Maintained accurate records of services performed and parts used.
- Communicated with customers about service needs and recommendations effectively.
- Inspected vehicles for safety compliance and quality assurance standards.
- Managed inventory of parts and supplies to support operational efficiency.
- Performed complex diagnostic tests on vehicles to identify and resolve mechanical, electrical and computer-related issues.
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Repaired various types of engine failures including head gaskets, timing belts, water pumps and fuel injectors.
- Tested driveability of vehicles to ensure proper functioning after repairs were completed.
- Installed new radiators, hoses and other cooling system components as required.
- Utilized advanced diagnostic equipment such as scan tools and oscilloscopes when troubleshooting electrical problems.
- Performed factory scheduled maintenance services according to manufacturer guidelines.
- Inspected vehicle components including tires, lights and wipers for proper operation and safety hazards.
- Verified that emission control systems were operating properly before releasing vehicles back into service.
- Retrieved codes from onboard computers utilizing specialized software programs.
- Communicated with parts department personnel regarding availability of needed parts in order to complete repairs in a timely manner.
- Adjusted system components according to manufacturer's specifications for optimal performance.
- Documented all service information accurately within the electronic database system.
- Replaced worn or defective parts using power tools and hand tools.
- Diagnosed, repaired and maintained automotive systems such as engines, transmissions, brakes, steering and suspension.
- Analyzed test results in order to determine necessary repairs or preventive maintenance needs.
- Researched technical bulletins issued by manufacturers in order to stay up-to-date on current technologies.
- Conducted routine maintenance services such as oil changes, lubrication and filter replacements.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Monitored shop equipment to maintain safe working condition.
- Kept detailed records of repairs, labor involved and parts used.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
- Evaluated, repaired and aligned vehicle suspensions.
- Maintained certifications and completed training on systems and components.
- Cooperated with other technicians from different disciplines to achieve optimal integration.
- Searched within service and maintenance manuals to perform repairs and diagnosis.
- Utilized infrared engine analyzers, compression gauges and computerized diagnostic devices to test vehicle components and systems.
- Welded, soldered and fabricated parts to complete skilled services.
- Interpreted drawings and schematics to pinpoint sources of mechanical issues.
- Filed records with state as part of performing vehicle safety inspections.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Conducted test drives before and after repair services.
- Repaired, replaced and adjusted brakes.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Reviewed work orders and discussed with supervisors.
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
- Aligned wheels using special alignment equipment and wheel-balancing machines.
Education
Middletown High School
Middletown , MdGED
Middletown , MdSkills
- Customer relationship management
- Estimates preparation
- Work order management
- Appointment scheduling
Languages
English
Professional
Certification
ASE Master Tech for 35 years
Maryland State Inspector for 35 years
References
References available upon request.
Timeline
Customer Service Manager
Charlie’s Auto Repair
2025.07 - 2026.04
Outside Sales Manager
Factorymotorparts
2022.02 - 2025.05
Master Auto Technician
CarMax
2017.02 - 2022.02
Middletown High School
GED