Patrick Eurek

Sales of hardware items, customer service, repairs to store items, build displays

Took incoming calls from franchises throughout USA and Canada. Kept in contact with franchise owners in regards to special instructions, emergency situations, and special requests

Inbound phone calls from merchants, cardholders and law enforcement dealing with potential fraud on credit cards. Monitor address changes, pin requests, suspicious activity reports, international charges and deceased cardholder situations.

Responsible for review of credit card accounts and making credit decisions. Duties included assisting customers having financial difficulties, offering skip payments, review bankruptcy risk prediction scoring, and taking adverse action in dealing with credit delinquency.

Responsible for reviewing customer credit reports, and making decisions on approving loans, such as mortgages, auto loans, and other secured and unsecured loans and lines of credit.

Inbound credit card calls. Solving customer problems, ordering statements, credit limit increases, fee removal and general balance inquiries.

Responsible for programming and running check sorting machines. Maintenence of check sorting machines, and training other employees to do the job.