Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
PATRICK FLANAGAN

PATRICK FLANAGAN

Mobile,AL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Regional Operations Manager

Metrie
09.2022 - Current
  • Led bi-weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
  • Collaborated and led with cross-functional teams to conduct a full warehouse reset at two separate facilities and a mini-reset at a third facility.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.

Operations Manager

Metrie
03.2021 - Current
  • OM for greenfield distribution center in Mobile, AL
  • Created design and layout for new facility
  • Created regional KPI data tracking system and dashboard which is still used within region
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.

Assistant Operations Manager

APM Terminals
06.2018 - 02.2021
    • Coordinated with General Manager in different operational issues and promotional activities.
    • Supervised operations team to support operational excellence and excellent customer service.
    • Developed and maintain operational guidelines for staff.
    • Monitored key performance metrics to identify areas for improvement.

Corrections Officer

Mobile County Sheriff's Office
02.2015 - 06.2018
    • Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
    • Maintained safety and security of staff and public by applying defensive techniques and physical restraints.

Sales Representative

Knox Pest Control
04.2014 - 02.2015
    • Managed customer accounts to secure customer satisfaction and repeat business.
    • Negotiated contracts with clients and developed relationships with key personnel.

Corrections Officer

Etowah County Sheriff's Office
09.2012 - 10.2013
    • Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
    • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.

Customer Service Manager

Walmart
08.2011 - 08.2012
    • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Director of Business Development

MSE Site Solutions
02.2004 - 12.2010
    • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
    • Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
    • Leveraged industry trends and competitive analysis to improve customer relationship building.
    • Negotiated, prepared, and signed contracts with clients.

Education

No Degree - Business Management

Jacksonville State University
Jacksonville, AL

Skills

    • Customer and Vendor Relations
    • Reducing Waste
    • Safety Protocols
    • Inventory Control Processes
    • Organizational Efficiency
    • Strategic Planning
      • Process and Procedure Refinement
      • Strategic Vision
      • Excellent Interpersonal Skills
      • Outstanding Communication Skills
      • Process Development and Streamlining
      • Lean Manufacturing

Certification

  • Certified Strategic Management: Business Strategy - Wharton Business - 06/22
  • Certified Lean Management Level 1, Problem Solving - 11/19
  • Certified Lean Management Level 2, VM / DM - 12/19
  • Certified Lean Management Level 3, Lean Practitioner - 01/20

Timeline

Regional Operations Manager

Metrie
09.2022 - Current

Operations Manager

Metrie
03.2021 - Current

Assistant Operations Manager

APM Terminals
06.2018 - 02.2021

Corrections Officer

Mobile County Sheriff's Office
02.2015 - 06.2018

Sales Representative

Knox Pest Control
04.2014 - 02.2015

Corrections Officer

Etowah County Sheriff's Office
09.2012 - 10.2013

Customer Service Manager

Walmart
08.2011 - 08.2012

Director of Business Development

MSE Site Solutions
02.2004 - 12.2010

No Degree - Business Management

Jacksonville State University

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