Patrick Flowers
Trenton,IL
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Service Technician
Light Brite Distributing
02.1990 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Evaluated systems according to predetermined checklist and noted issues.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Education
High School Diploma -
Wesclin High School
Trenton, Il.05.1989
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Customer Service
- Work with Minimal Supervision
- Punctual and Reliable
- Mechanical abilities
- Troubleshooting skills
- Problem and Issue Resolution
- Mechanical Aptitude
- Analytical Thinking
- Diagnostics expertise
- Electrical Systems
- HVAC Systems
- Diagnostics skill
- Project Management
- Project Oversight
- Client Relationship Management
- Plumbing
- Welding skills
- Heavy Equipment Repair
Certification
- Certified service technician, Heat N Glo - 1995-Present, Travis Industries - 1995-Present, Empire Systems - 2008-Present
- Certified Installer, Heat N Glo - 1995-Present, Travis Industries - 1995-Present, Empire Systems - 2008-Present
- Track pipe Installation, 2010-Present
Additional Information
I have helped my parents with multiple projects over the years in their business. J. Flowers Equipment has completed major water and sewer projects for cities and for the state. Pump and lift stations for large water treatment facilities.
- Helping install water and sewer lines.
- Helping to maintain equipment
- Repairing water line leaks
I also have some experience with operating some large equipment.
I have coached baseball for 15 years. The past 4 years I have coached and mentored a highly competitive and successful group of young men.
Timeline
Service Technician
Light Brite Distributing
02.1990 - Current
High School Diploma -
Wesclin High School
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