Patrick Frank
Summary
Results-driven Sales and Operations Leader experienced in manufactured and modular home sales and multi-location management. Expertise in driving high-volume sales operations across multiple states while enhancing profitability and customer satisfaction. Recognized for delivering strong lead conversion and fostering revenue growth through effective team development.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Regional Manager
Yurezz Home Center
Greeneville, Tn
12.2024 - Current
- Oversaw combined store revenue exceeding $4.35 million in 2025 through strategic sales leadership, accountability systems, and operational oversight.
- Manage operations, sales performance, and staff development across 7 retail locations in 5 states including Tennessee, Kentucky, Alabama, Georgia, and Mississippi.
- Lead and support approximately 20 in-store employees including sales consultants and management personnel.
- Conduct sales training, performance coaching, and operational audits to improve efficiency and profitability across all locations.
- Develop and implement sales expectations, follow-up structures, and accountability processes for sales teams.
- Maintain closing ratios exceeding 70% on qualified leads through consultative sales processes and customer-focused relationship building.
- Monitor CRM systems and customer follow-up processes to ensure timely communication and maximize lead conversion.
- Assist with staffing, budgeting, sales forecasting, and strategic growth initiatives.
- Travel extensively between locations to maintain operational consistency and strengthen team performance.
- Resolve escalated customer concerns professionally while maintaining high levels of customer satisfaction and retention.
Home Consultant
Yurezz Home Center
Greeneville, Tn
02.2022 - 12.2024
- Recognized as the Top Home Consultant in 2024 based on sales performance, customer satisfaction, and profitability.
- Guided customers through manufactured and modular home buying process from inquiry to closing, ensuring smooth delivery coordination.
- Consistently exceeded sales goals through strong lead generation, appointment setting, and customer relationship management.
- Educated customers on financing options, land/home packages, customization opportunities, and home features.
- Coordinated with lenders, contractors, manufacturers, and local officials to streamline the home purchasing process.
- Maintained strong CRM discipline with prompt follow-up communication and appointment management.
- Built referral-based business through exceptional customer service and post-sale support.
- Assisted in developing marketing initiatives and social media strategies that enhanced lead generation.
- Maintained in-depth knowledge of manufactured housing products, industry trends, and financing programs to better inform customer decisions.
Education
Bachelor of Arts - Interdisciplinary Studies
Tusculum University
Greeneville, TN 08.2016 - 12.2022
Skills
- Consultative Sales
- Lead Conversion Strategy
- Sales Coaching & Accountability
- Revenue Growth
- Customer Relationship Management (CRM)
- Multi-Location Management
- Operations Management
- Marketing & Lead Generation
- Negotiation & Conflict Resolution
- Team Leadership & Development
- Customer Service Excellence
- Financing & Lending Coordination
- Manufactured & Modular Housing
- Strategic Planning
- Appointment-Based Selling
Certification
- Installers License KY 2025
- Installers License TN 2025
- Installers License AL 2025
- Installers License MS 2025
- Sales License AL 2026
References
References available upon request.
Timeline
Regional Manager
Yurezz Home Center
12.2024 - Current
Home Consultant
Yurezz Home Center
02.2022 - 12.2024
Bachelor of Arts - Interdisciplinary Studies
Tusculum University
08.2016 - 12.2022