Patrick Giles
Pompton Lakes,NJ
Summary
Dynamic customer service professional with extensive experience at DISH, excelling in complaint resolution and relationship building. Proven track record of enhancing customer satisfaction and loyalty through active listening and tailored solutions. Recognized for exceeding performance metrics and training new team members, fostering a collaborative and high-performing environment.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
DISH
Pine Brook, NJ
08.2005 - 05.2011
- Resolved customer inquiries and issues via phone and chat, ensuring high satisfaction levels.
- Assisted in training new representatives on systems and customer service protocols.
- Developed and maintained comprehensive knowledge of DISH products and services.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Associate
DISH
Pine Brook, NJ
02.2004 - 05.2011
- Executed sales strategies to achieve and exceed monthly targets consistently.
- Trained new staff on product knowledge and sales techniques to boost performance.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Technical Support Engineer
DISH
Littleton, CO
05.2004 - 01.2005
- Resolved complex technical issues for customers, ensuring high satisfaction rates and efficient service delivery.
- Collaborated with cross-functional teams to streamline support processes, enhancing overall operational efficiency.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Imaging Specialist
PricewaterhouseCoopers
Totowa, NJ
06.1999 - 09.2001
- Operated advanced imaging equipment to produce high-quality diagnostic images.
- Conducted quality control assessments on imaging output to maintain accuracy and consistency.
- Coordinated with IT teams to troubleshoot technical issues related to imaging systems and software.
- Reduced turnaround time for image processing, ensuring timely delivery to clients.
- Ensured compliance with company policies and procedures related to document handling and data security.
Loan Adjuster Specialist
Chrysler Financial Services
Wayne, NJ
01.1997 - 12.1999
- Reviewed and adjusted loan terms to enhance customer satisfaction and retention.
- Ensured accuracy of documentation by conducting thorough reviews of loan files.
- Consistently met departmental goals related to loan adjustment volume, delinquency levels, and customer satisfaction metrics.
- Conducted thorough investigations into suspected instances of fraud or misrepresentation within loan applications, safeguarding company resources from potential losses.
- Maximized recovery efforts by conducting comprehensive analyses of borrower assets prior to initiating foreclosure or repossession actions.
Education
High School Diploma -
Pompton Lakes High School
Pompton Lakes, NJEnvironmental Studies
Keystone College
La Plume, PASkills
- CRM software
Active listening
Critical thinking
Customer relations
Relationship building
Call center experience
Computer proficiency
Complaint handling
Complaint resolution
Payment processing
Client relations
Professional telephone demeanor
Call center operations
Product knowledge
Team development
Customer relationship management (CRM)
Building rapport
Product sales
Sales expertise
Assertiveness
Product promotion
Brand representation
Sales closing
CRM software
Timeline
Customer Service Representative
DISH
08.2005 - 05.2011
Technical Support Engineer
DISH
05.2004 - 01.2005
Sales Associate
DISH
02.2004 - 05.2011
Imaging Specialist
PricewaterhouseCoopers
06.1999 - 09.2001
Loan Adjuster Specialist
Chrysler Financial Services
01.1997 - 12.1999
High School Diploma -
Pompton Lakes High School
Environmental Studies
Keystone College