Dynamic Mortgage Loan Officer with a proven track record in Sales and client consultation. Excelling in client account management and communication. Enhanced client retention through exceptional service and effectively managing pipelines. Skilled in problem-solving and fostering relationships with referral partners to drive sales development.
Overview
23
23
years of professional experience
Work History
Property Manager
Self-employeed
01.2020 - Current
Manage self owned multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Coordinate and seek out contractors for complete rehabs and repairs. Pick out flooring, paint, and fixtures for rentals and homes that have been flipped.
Monitored progress of rehab and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
Market and sell such investments and showcase rentals for prospective tenants.
Mortgage Loan Officer
New Carlisle Federal Savings Bank
12.2015 - 07.2025
Maintained high level of customer satisfaction by providing prompt and accurate status updates.
Negotiated loan terms and conditions with customers to secure best deal.
Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
Analyzed loan applications and credit reports to determine loan eligibility and risk level.
Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
Promoted cross-selling opportunities within the organization by identifying additional financial products that would benefit clients beyond their mortgage needs.
Mortgage Loan Officer
Fifth Third Bank
10.2002 - 12.2015
Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
Participated in industry events and conferences to build relationships and gain market intelligence.
Developed extensive network of referral partners to source new mortgage loan opportunities.
Negotiated loan terms and conditions with customers to secure best deal.