Patrick Hamilton
Austell
Summary
I have 31 years of experience, including as a Manager, as a Concierge and as a Sales Transition Coach in industries including Business Services and National Security and International Affairs. Most recently, I have been working as a Residential Outside Sales rep at TruGreen Lawn care from January 2017 to June 2017. My skills and experiences include: Acquisitions, Finance, Sales Management, Security Clearance. I am studying towards a Bachelor of Science degree in Business Admin. Lenexa, KS from Grantham University and hold an Associate of Arts degree in Liberal Arts from Pitt Community College
Overview
14
14
years of professional experience
1
1
Certification
Work History
Delivery Associate
Zifty
03.2021 - 05.2022
- Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
- Adapted quickly to changing conditions during inclement weather or unexpected road closures, rerouting effectively while minimizing delays.
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept customers informed of any delays or issues with their deliveries, offering solutions when possible.
Delivery Associate
DoorDash
02.2021 - 03.2022
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
- Proactively identified potential issues affecting delivery success, taking corrective action as needed to maintain performance standards.
Technical Support
Transcom
09.2017 - 04.2018
- Provided comprehensive technical support to clients, resulting in increased customer satisfaction ratings.
- Provided technical support during live events, contributing to a flawless audience experience.
- Increased client retention, providing exceptional technical support and fostering strong relationships.
- Provided technical support to operations staff, ensuring smooth production runs and minimal delays.
Residential Outside Sales
TruGreen Lawn Care
01.2017 - 06.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Site Manager
Posh Concierge & Car Service
05.2016 - 09.2016
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Interviewed, hired, and trained new workers.
- Resolved issues between employees and customers using company policies.
- Assumed responsibility for personnel deployed to work site.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
Concierge
NFC Amenity Management
08.2013 - 05.2016
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
Sales Transition Coach
Convergys
01.2008 - 06.2013
- Enhanced client transition success by providing personalized coaching and guidance through career change processes.
- Developed tailored strategies for clients to achieve their career goals, resulting in increased job satisfaction and overall wellbeing.
- Actively participated in team meetings at regular intervals contributing valuable insights into client needs; this ensured a cohesive approach across all members involved in delivering services.
- Maintained up-to-date knowledge of industry trends and best practices in career development through participation in professional conferences and ongoing education efforts.
- Evaluated the effectiveness of coaching sessions by monitoring client progress towards achieving established goals.
- Continually sought opportunities for self-improvement and professional development through participation in relevant workshops or training sessions.
Education
Associate of Arts -
Pitt Community College
Greenville, NCBBA -
Grantham University
Lenexa, KSSkills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
Loading and unloading
Package handling
GPS navigation
Deadline adherence
Route planning
Certification
- HIPAA
- Blood Borne Pathogens
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Delivery Associate
Zifty
03.2021 - 05.2022
Delivery Associate
DoorDash
02.2021 - 03.2022
Technical Support
Transcom
09.2017 - 04.2018
Residential Outside Sales
TruGreen Lawn Care
01.2017 - 06.2017
Site Manager
Posh Concierge & Car Service
05.2016 - 09.2016
Concierge
NFC Amenity Management
08.2013 - 05.2016
Sales Transition Coach
Convergys
01.2008 - 06.2013
Associate of Arts -
Pitt Community College
BBA -
Grantham University
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