Patrick House
Leawood
Overview
19
19
years of professional experience
Work History
Store Manager
West Missouri Tobacco Alliance Inc.
Kansas City, MO
10.2022 - Current
- Oversaw daily store operations, ensuring compliance with company policies managing 8 employees.
- Trained and mentored staff on customer service best practices and operational procedures.
- Developed promotional strategies and worked on wholesale orders to enhance sales performance and customer engagement.
- Assisted with hiring, training and mentoring new staff members.
- Was the leader on several big projects including creating the store web site, that required delegation of tasks to employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Vapor Up
Kansas City, MO
10.2018 - 10.2022
- Managed daily store operations, ensuring efficient workflow and optimal customer service.
- Implemented inventory management practices to reduce stock discrepancies.
- Resolved customer inquiries and complaints, fostering a positive shopping experience.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
Investment Specialist
American Century Investments
Kansas City, MO
10.2007 - 03.2015
- Analyzed investment portfolios to identify performance trends and recommend strategic adjustments.
- Conducted comprehensive market research to inform asset allocation decisions and enhance investment outcomes.
- Oversaw compliance with regulatory requirements, ensuring adherence to industry standards and best practices.
- Enhanced client engagement through personalized communication strategies, fostering long-term relationships and trust.
- Participated in professional development opportunities such as workshops, seminars, and conferences to stay current on industry best practices.
- Enhanced overall firm reputation by consistently demonstrating professionalism, expertise, and dedication to client success.
Education
History
University of Kansas
Lawrence, KSTimeline
Store Manager
West Missouri Tobacco Alliance Inc.
10.2022 - Current
Store Manager
Vapor Up
10.2018 - 10.2022
Investment Specialist
American Century Investments
10.2007 - 03.2015
History
University of Kansas