Patrick Jarrett
Virginia Beach,VA
Summary
Astute professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Polite and professional Sale rep successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Knowledgeable and dedicated customer service professional with extensive experience in Communication industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
Work History
Digital Specialty Contact Center Rep
Cox Communication
11.2020 - Current
- Sales support and auditor to third party vendors and online sales across Cox Communication footprint
- Research, analyze order defaults and provide resolution, Managed over 50 customer calls per day
- Partner with various departments across the company to uncover and resolve customer impacting issues
- Provide and assist team members with recommendations and solutions to orders
- Identify sales opportunities through customer contact., increasing sale by 10%
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues. always in top of companies sentiment score 39.60
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Direct Sales Representative
Cox Communication
02.2019 - 11.2020
- Generate sales and revenue across all potential customer segments through face to face customer contact, knocking over 50 doors a day and talking to at lest 30 customers
- Subject matter expert to assist with team development and new sales processes,
- Assess needs and package products for customers to create a better customer experience
- Work in various communities in company landscape to market products and drive revenue, by creating welcomes packages and hand them out
- Developed sales strategy based on research of consumer buying trends and market conditions. increase sale by 30%
- Trained and mentored new sales representatives, was always the one all managers had their new hire shadow
Sales Representative
Spectrum Time Warner Cable
11.2011 - 12.2018
- Top Sales Generator in digital sales and revenue through customer contact
- Manage revenue pipeline and E3 sales process with inbound calls
- Lead team in strategic process and planning of concept selling across markets
- Research consumer accounts to solve problems and critical issues.
- Developed and delivered engaging sales presentations to convey product benefits.
- Trained and mentored new sales representatives
- Retained excellent client satisfaction ratings through outstanding service delivery
- Used customer insights to develop innovative sales strategies to increase sales
Sales Representative
Cox Communication
10.2007 - 11.2011
- Responsible for inbound calls regarding sales, order inquiries, and general questions handle over 100 calls a day
- Maximize sales opportunities, managing objectives and educating new and existing customers on products
- Identify problems and solve issues on customer accounts
- Create and input new cable, internet and phone orders.
- Increase sales volume
Education
Art
New York Institute of Technology
Long Island New York 01.1998 - 01.2000
Art Education
St. John’s University
Queens, NY 01.1991 - 01.1993
High School Diploma -
Farmingdale High School
Farmingdale, NY 01.1987 - 01.1991
Skills
Integrated Customer Experience
Sales ForceMicrosoft OfficeWindowsExcelPowerPointSelf-Directed
Critical Thinking
Verbal Communication
Flexible and Adaptable
Research
Conflict Resolution
Multitasking Abilities
hobbies
Gardening, Working Out
Timeline
Digital Specialty Contact Center Rep
Cox Communication
11.2020 - Current
Direct Sales Representative
Cox Communication
02.2019 - 11.2020
Sales Representative
Spectrum Time Warner Cable
11.2011 - 12.2018
Sales Representative
Cox Communication
10.2007 - 11.2011
Art
New York Institute of Technology
01.1998 - 01.2000
Art Education
St. John’s University
01.1991 - 01.1993
High School Diploma -
Farmingdale High School
01.1987 - 01.1991