Summary
Overview
Work History
Education
Skills
Timeline
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Patrick Jermyn

Anderson,SC

Summary

Goal-oriented team member with distinguished experience in customer service and sales industries with proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales.

Overview

6
6
years of professional experience

Work History

Bartender

Up On The Roof
05.2023 - Current
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Infantryman Team Leader

Army National Guard
04.2018 - Current
  • Oversaw maintenance and repair of weapons and equipment to preserve operational readiness.
  • Analyzed operation orders to identify advantageous positions for operations.
  • Developed and implemented strategies to maximize squad and team efficiency.
  • Instructed team members on proper use of weapons and equipment.
  • Devised and implemented training plans and combat tactics.

General Manager/Sales Manager

Crunch Fitness
07.2022 - 05.2023
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Developed and executed strategic plans for business growth and expansion.

Service Advisor

Lake Keowee Dodge
08.2021 - 07.2022
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed estimates by costing materials, supplies, and labor.

Customer Service Team Lead

Publix
03.2019 - 08.2021
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Trained and supervised team of customer service representatives in providing quality service to customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Certified Nursing Assistant

National Healthcare Corporation, Nhc
07.2020 - 12.2020
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding.

Education

Bachelor of Science - Biology

Clemson University
Clemson, SC
05.2025

High School Diploma -

Westside High School
Anderson, SC
05.2018

Skills

  • Motivated Team Player
  • Sales Expertise
  • Goals and Performance
  • Conflict Resolution
  • Time Management
  • Customer Relations
  • Active Listening

Timeline

Bartender

Up On The Roof
05.2023 - Current

General Manager/Sales Manager

Crunch Fitness
07.2022 - 05.2023

Service Advisor

Lake Keowee Dodge
08.2021 - 07.2022

Certified Nursing Assistant

National Healthcare Corporation, Nhc
07.2020 - 12.2020

Customer Service Team Lead

Publix
03.2019 - 08.2021

Infantryman Team Leader

Army National Guard
04.2018 - Current

Bachelor of Science - Biology

Clemson University

High School Diploma -

Westside High School

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Patrick Jermyn