Patrick J. O'Brien Jr.
Woodbridge,CT
Summary
Manufacturing Supervisor skilled in planning operations, resolving conflicts and implementing proactive solutions for diverse manufacturing issues. Manages parts and materials, completes quality inspections and oversees safety. Skilled communicator and project manager.
Overview
22
22
years of professional experience
Work History
Manufacturing Supervisor
Sikorsky Aircraft Corporation
11.2016 - Current
- Manage hourly, represented employees in various Operations units
- Support the HH-60W, CH-53K and UH/HH-60M programs build process for Aerostructures
- Provided Aerostructures support of HH-60W in Final assembly
- Champion labor hour and cost reduction goals
- Track employee's attendance and work metrics on daily basis
- Perform EH&S audits and weekly safety musters
- Successfully completed the LEADfirst program: Stratford Cohort #1
- Coordinate with local DCMA representative for inspection of delivery aircraft
- Identified problems and implemented effective solutions.
- Maintained proper inventory levels.
- Completed production plans by scheduling and assigning personnel to daily tasks.
- Communicated job expectations and monitored employees.
Technical Support Lead
Altice USA / Cablevision Systems
10.2009 - 11.2016
- Serve as Lead Team Coordinator, prioritizing offline tasks and daily scheduling
- Managed customer's technical and billing escalations to provide best possible resolutions
- Provide direct support to contact center representatives
- Assist supervisors with development and coaching for nesting teams
- Facilitate with management teams to provide urgent up training
- Collaborated on dedicated quality team, focused on continuous improvement
Tech Support Representative: Level I/II/III
Altice USA / Cablevision Systems
11.2007 - 11.2009
- Provide direct billing and technical support for cable TV, internet and VOIP subscribers
- Orchestrate world class customer service while striving for fast, accurate, real time resolutions
- Create detailed and accurate work log for each customer and follow up as necessary
- Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
- Trained new support representatives, ensuring a consistent level of service quality across the team.
- Managed escalated customer complaints, working closely with management to achieve satisfactory resolutions.
- Conducted regular reviews of support tickets to identify patterns and opportunities for optimization.
Digital Print/Mailing Specialist
Allied Printing Services
08.2006 - 11.2007
- Partnered with mailing manager to achieve department production goals
- Complete production on various variable data platforms
- Provide mailing/postal support to sales and customer service teams
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Production Shift Supervisor
Banta Direct Marketing Group
06.2002 - 08.2006
- Supervised 2nd Shift finishing department with 27 employees
- Chaired daily production and shipping meetings
- Influenced safety, continuous improvement and efficiency practices
- Coordinated closely with all production departments on quality and accuracy of jobs
- Oversaw 3rd shift production and efficiencies on daily basis
- Ensured workplace safety, conducting regular inspections and enforcing strict adherence to safety protocols.
- Conducted root cause analysis on production issues to prevent future recurrence effectively.
- Delivered consistent on-time delivery of products through effective execution of shift responsibilities.
- Mitigated risks associated with production delays by implementing contingency plans and adjusting resources as needed.
Education
Bachelor of Business Administration - Management Information Systems, Option in Information Systems Security
Western Connecticut State University
Danbury, CT01.2003
Skills
- Skilled multi-tasker
- Strong problem-solving aptitude
- Analytical thinker
- Exceptional attention to detail
- Strong client relations
- Excellent time management skills
- Experienced in represented labor relations
- Lean manufacturing principles
- Process Improvement
- Technical knowledge
- Safety audits
Accomplishments
- Recipient of several NextGen Recognition awards
- Peer recognized for Leadership and Support
- Participated in various incentive programs designed to promote production goals and efficiencies
Timeline
Manufacturing Supervisor
Sikorsky Aircraft Corporation
11.2016 - Current
Technical Support Lead
Altice USA / Cablevision Systems
10.2009 - 11.2016
Tech Support Representative: Level I/II/III
Altice USA / Cablevision Systems
11.2007 - 11.2009
Digital Print/Mailing Specialist
Allied Printing Services
08.2006 - 11.2007
Production Shift Supervisor
Banta Direct Marketing Group
06.2002 - 08.2006
Bachelor of Business Administration - Management Information Systems, Option in Information Systems Security
Western Connecticut State University
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