Patrick Johnson

• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Monitored sales performance KPI’s, implementing strategies to achieve sales targets and exceed

Successfully managed all aspects of food service operations for a busy nursing home facility, serving a diverse resident/employee population.

Developed and implemented efficient systems for ordering, inventory management, and cost control, resulting in a decrease in food waste and improved financial performance.

Led a team of six staff members, providing training, guidance, and support to ensure an outstanding guest experience, adherence to food safety standards.

-Utilized effective communication and problem-solving skills to address customer inquiries, complaints, and ensure customer satisfaction.

- Implemented innovative marketing strategies to promote the dining services, resulting in increased resident/employee satisfaction and higher participation rates.

- Regularly monitored and evaluated guests feedback, making necessary adjustments to improve the dining experience.

Create rotating menu to test new promotional brands and gage customers interest.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Followed through with client requests to resolve problems.
• Created improvement plans to change overall work performance.
• Scheduled staff shifts to cover peaks and lulls in customer inquiries.
• Coached and led team of varying levels of experience to meet sales and service goals.
• Recognized associate performance and motivated sales associates to improve sales and customer-service.
• Facilitated month-end closing processes, invoicing and journal entries.
• Led and directed team of 20 plus members on effective methods, operations and procedures

• Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
• Trained kitchen staff to perform various preparation tasks under pressure.
• Planned and directed high-volume food preparation in fast-paced environment.
• Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
• Implemented proper cleaning procedures, ensuring a safe and sanitary kitchen workspace compliant with health department regulations.
• Coordinated with vendors to order supplies and maintain high quality standards.