Overview
Work History
Education
Skills
Certification
Timeline
Generic

Patrick Justice

Granite Falls,NC

Overview

7
7
years of professional experience
1
1
Certification

Work History

IT Support Specialist

Emerge Ortho
Hickory, NC
12.2023 - Current
  • Technical Support:

    Provide first-line support to end-users experiencing IT issues.
    Troubleshoot and resolve hardware, software, and network problems.
    Assist with the setup, maintenance, and upgrading of computer systems and applications.
    System Maintenance:
    Perform regular maintenance tasks such as system updates, backups, and antivirus scans.
    Monitor system performance and ensure optimal operation of all IT resources.
    Collaborate with IT team members to implement upgrades and patches.

    User Assistance and Training:

    Offer guidance and training to users on how to utilize software applications and IT tools effectively.
    Develop and distribute user manuals and help documents.
    Inventory Management:

    Manage IT inventory, including hardware and software assets.
    Keep track of equipment issued to employees and maintain accurate records.

    Security:

    Implement and monitor security measures to protect sensitive data and IT infrastructure.
    Educate users about best practices for cybersecurity.
    Collaboration:
    Work closely with other departments to understand and address their IT needs.
    Coordinate with external vendors for support and equipment procurement.
    Documentation:

    Maintain detailed records of all IT issues and resolutions in the ticketing system.
    Document processes and procedures to streamline IT operations.
    Project Involvement:
    Participate in IT projects aimed at improving efficiency and service delivery.
    Assist in the planning and execution of technology-related initiatives.

Technology Engineer

Caldwell County Schools
Lenoir, NC
11.2022 - Current
  • Provided technical support in root cause failure analysis for significant production issues and investigations.
  • Scheduled and coordinated software update and hardware replacements.
  • Analyzing existing systems and operations and developing preventative maintenance strategies.
  • Desktop and PC repair on Dell, HP and Apple products.
  • Identifying potential problems and notifying the relevant parties in a timely manner.
  • Software trouble shooting from simple applications to complex systems.
  • Utilized Active Directory, Remote Desktop, Print manager, Powershell and linux so assist in user issues,

Data Center Technician

Modis/Google
Lenoir, NC
07.2022 - Current
  • Upgraded internal system components, CPUs, memory, hard drives and network cables.
  • Diagnosed and resolved problems with documented procedures and checklists, problem recognition and research.
  • Installed, configured and tested new servers, workstations, software and peripherals.
  • Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
  • Updated firmware and hardware to conduct regular server maintenance.
  • ● Maintain cleanliness of the working environment, assembled/disassembled, and
    populated/de-populated equipment racks per guidelines.
    ● Disassembled broken or failed hardware equipment and replaced parts per defined
    process using hand or power tools.
    ● Operate barcode scanners and associated software tools to achieve accurate
    assessments.
    ● Actively participated in a team-oriented environment to achieve and exceed
    goals/expectations.
    ● Adhered with multiple security checkpoints to enter classified special access areas

UNC End User Support

Tek Systems/UNC Health
Morganton, NC
01.2022 - 06.2022
  • Test performance, functionality and security of network systems, individual workstations and peripheral devices.
  • Assist a large team on a full upgrade transition from one healthcare system to another. We are replacing every piece of hardware and data to a new network.
  • Assign and complete tickets in ServiceNow by going onsite or solving technical issues remotely.
  • Consult with hospital staff on their hardware and software needs as they transition to a brand new system with a short GoLive window.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Pre and Post config new devices with premade scripts.
  • Utilize Linux and powershell to issue commands

Tech Helper/Intern/IT

Caldwell County Education Center
Lenoir, NC
05.2021 - 10.2021
  • Consult with school staff on any technical issues they may have had and do my best to solve them
  • Serviced Dell and HP computers with Windows 10 OS (blew out , imaged, software and hardware troubleshooting) Serviced many peripheral devices (mice, monitors, projectors, tvs, document cameras, printers
  • Completed 10+ tickets a day Imaged over 300 computers in a 5 month period,Re-routed network cables to and from labs and classrooms

Manufacturing Associate

Corning Cable Systems/ Randstad
Hickory, NC
02.2017 - 03.2021
  • Worked in many departments of plant from the warehouse to production acquiring many skills in the process
  • Certified in hand truck, fiber coloring and shrink wrap operating as well as computer systems
  • Managed and supervised daily activities of team members to verify fulfillment of customer orders and adherence to general warehouse operations.
  • Controlled material usage to keep costs low, proactively investigating and resolving discrepancies to minimize waste.

Education

Associate of Arts -

Caldwell Community & Technical Institute
01.2014

Front End Developer Certification (Completed)) -

Kenzie Academy

Skills

  • Hardware upgrades
  • LAN, WAN and NAS
  • Wordpress
  • Technical Troubleshooting
  • End User support
  • Computer maintenance
  • Hardware diagnostics
  • Software upgrades
  • Javascript, Node and React programming languages
  • Linux(Ubuntu) , IOS, Windows operating systems
  • AWS Cloud practitioner (certified)
  • Microsoft, Apple, Dell and HP products

Certification

  • AWS Cloud Practitioner Certification - 2022
  • Front End Dev (JS, React and NODE)

Timeline

IT Support Specialist

Emerge Ortho
12.2023 - Current

Technology Engineer

Caldwell County Schools
11.2022 - Current

Data Center Technician

Modis/Google
07.2022 - Current

UNC End User Support

Tek Systems/UNC Health
01.2022 - 06.2022

Tech Helper/Intern/IT

Caldwell County Education Center
05.2021 - 10.2021

Manufacturing Associate

Corning Cable Systems/ Randstad
02.2017 - 03.2021

Associate of Arts -

Caldwell Community & Technical Institute

Front End Developer Certification (Completed)) -

Kenzie Academy

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Patrick Justice