Patrick Kelly
Jersey City,NJ
Summary
Experienced Usher, Event Coordinator, and Supervisor. Working towards climbing further towards event logistics and management. Always striving to work hard, put in the time, and learn from every moment. Looking for a part time position in the same field. Passionate about events, and want to work with the team however I can to help in a calm, consistent manner.
Professional with strong background in guest services and event management, prepared for usher role. Known for strong communication and problem-solving skills. Team player with proven ability to adapt to changing environments and ensure smooth operations. Reliable, approachable, and focused on delivering exceptional customer experiences while maintaining high standards.
Overview
4
4
years of professional experience
Work History
Supervisor
Prudential Center
09.2023 - Current
- Oversaw daily operations, ensuring compliance with safety protocols and company policies.
- Trained and mentored staff on operational procedures to enhance team performance.
- Leading and assisting the staff, ensuring quality and consistency while providing the Guest Services experience.
- In charge of handling any issues or concerns a guest may go beyond the Ushers control. De-escalating, and making sure all parties involved understand the rules or regulations of any scenario.
- Handling paperwork for Ushers, Guests, Ticket Scanners, EMT reports, etc.
- Multitasking, adaptation, patience, with a strong ability to learn from whatever example and be better for it.
Usher
New Jersey Performing Arts Center (NJPAC)
02.2025 - Current
- Utilizing this opportunity to understand the guest service industry with different logistics involved, applied a different perspective.
- Assisting guests with whatever they need, to help them enjoy the event experience, showing the best example of customer service.
Usher
Prudential Center
09.2021 - 08.2023
- Assisting guests with knowledge to help whatever problem, question, or accommodation they would need, while providing excellent customer service.
- In charge of my own sections, ensuring guests are in the correct seats, making sure the area is clear and organized, while paying attention to the guests to abide by rules and regulations.
- I'd work at the doors, the main and upper bowl, and the floor for concerts. Through a strong work ethic, I was given the opportunity to be promoted as a Supervisor for Guest Services.
Education
High School Diploma -
Chantilly High School
Chantilly, VA06.2014
Skills
- Created, coordinated, promoted, and facilitated dozens of eSports events since the age of 13 as the lead Tournament Organizer Administrating brackets with hundreds of in person entrants (Combo Breaker, East Coast Throwdown, CEO)
- Working under pressure
- Patience and composure
- Reliability and punctuality
- Guest service
- Verbal communication
Timeline
Usher
New Jersey Performing Arts Center (NJPAC)
02.2025 - Current
Supervisor
Prudential Center
09.2023 - Current
Usher
Prudential Center
09.2021 - 08.2023
High School Diploma -
Chantilly High School