Patrick Kenny
Orland Park,IL
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
1
1
Certification
1
1
year of post-secondary education
18
18
years of professional experience
Work History
Front End Customer Service Associate
Mariano's
Orland Park, IL
12.2025 - Current
- Delivered exceptional service to customers during high-traffic periods
- Handled customer service desk requests, returns, and exchanges
- Resolved customer complaints in a professional manner.
- Resolved payment issues and answered front-end customer questions
- Operated Mariano's checkout lanes and processed customer purchases
- Bagged groceries carefully and assisted customers with carryout
- Maintained clean checkout areas and stocked front-end supplies
- Directed customers to products and store services
- Communicated with front-end team to support smooth store operations
Food and Beverage Team Leader
Target
Shorewood, Illinois
07.2024 - 09.2025
- Led food and beverage team on Target salesfloor and service areas.
- Monitored daily operations of the food and beverage team, ensuring compliance with safety regulations and company standards.
- Trained teammates on guest service, food safety, and daily procedures.
- Directed training programs for new employees on proper food handling techniques, customer service protocols, and cash handling procedures.
- Coordinated opening and closing tasks across Target food service operations.
- Checked cleanliness and sanitation in prep areas, counters, and equipment.
- Inspected displays, coolers, and shelves for presentation and compliance.
- Monitored stock levels and replenished food and beverage merchandise.
- Coordinated with vendors regarding product orders in order to maintain sufficient supply levels at all times.
- Communicated priorities and updates with Target leaders and team members.
- Conducted regular staff meetings to discuss operational issues, customer feedback, and upcoming events.
- Provided guidance and coaching to staff members in order to develop their skillsets.
- Reviewed employee performance regularly in order to provide constructive feedback and set achievable goals.
- Ensured compliance with health codes, safety regulations, sanitation standards.
- Supported guests with product questions, orders, and issue resolution.
- Addressed customer inquiries or complaints promptly while maintaining professional demeanor at all times.
Team Member
Target
Willowbrook, Illinois
03.2022 - 07.2024
- Supported Target guests with friendly service and quick product location.
- Restocked sales floor merchandise and maintained organized aisle presentation.
- Operated cash register and handled guest transactions accurately.
- Processed online orders for Drive Up and Order Pickup.
- Received shipments and sorted inventory in backroom areas.
- Resolved guest questions and directed shoppers to department items.
- Maintained clean sales areas and followed Target safety standards.
- Communicated with team members to support daily store operations.
- Worked hard to learn required tasks quickly to maximize performance.
- Run and maintain the electronics department, answering guest questions and providing excellent service
- Work the Guest Services Desk handling returns, questions, comments, and complaints
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Trained new team members using approved training materials and information.
- Looked for ways to go above and beyond job requirements.
House Painter
Self employed
Alsip, Illinois
06.2013 - 03.2024
- Managed self-employed house painting projects for residential clients
- Prepped surfaces through scraping, sanding, and patching
- Used brushes, spray guns and paint rollers to paint exterior surfaces.
- Applied primers and finish coats using brushes and rollers
- Applied paint, stain and varnish to wood, metal, plastic and drywall both inside and outside of residential dwellings using sprayers, brushes and rollers.
- Prepared surfaces for painting by filling cracks, holes and other imperfections with caulk or putty.
- Sanded, stripped, brushed and power washed surfaces to clean and smooth, ensuring adherence of paint and primer.
- Inspected surfaces for cracks, stains, and peeling paint
- Protected floors, furniture, and fixtures with drop cloths
- Cleaned tools and maintained painting equipment after each job
- Communicated directly with homeowners about schedules and project details
Camp Counselor
Worth Township
Alsip, IL
06.2008 - 08.2013
- Led recreational games, crafts, and outdoor activities for diverse age groups.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Monitored camper behavior and enforced safety rules throughout camp schedules.
- Supervised campers during Worth Township summer programs and daily activities.
- Organized and supervised camp activities such as swimming, canoeing, arts and crafts, hikes, and sports.
- Coordinated and led group activities for campers and counselors.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
- Established and built relationships with campers to ease fears in new environment.
- Modeled positive behavior and encouraged teamwork among campers and staff.
- Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
- Responded to incidents using first aid and emergency procedures.
- Communicated camper needs and concerns to parents and camp leadership.
- Communicated regularly with parents regarding their child's progress at camp.
- Assisted with arrival, dismissal, and attendance procedures at Worth Township camp.
- Supported counselors with activity setup, cleanup, and supply organization.
- Enforced discipline and policies to protect safety of recreational activity participants.
Education
Stationary Engineer
IUOE Local 399
Chicago, IL 01.2026 - 09.2026
Some College (No Degree) - Political Science
Illinois State University
Normal, ILSome College (No Degree) - Political Science
Governors State University
Park Forest, ILSkills
- Equipment maintenance
- Preventive maintenance
- Mechanical troubleshooting
- Safety compliance
- Blueprint reading
- Customer service
- Team coordination
- Strong work ethic
- Complaint handling
- Patience and resilience
- Stress tolerance
- Customer focus
- Professionalism and courtesy
- Customer experience management
- Strong interpersonal skills
- Calm and professional under pressure
- De-escalation techniques
- Analytical thinking
- Cultural sensitivity
- Retail store support
- Decision-making
- Brand representation
- Emotional intelligence
- Shipping and receiving
- Excellent communication
- In-store support
- Problem-solving aptitude
Certification
- Illinois Food Manager Certification
Accomplishments
- I was promoted at my camp counselor job
- I was promoted from Team Member to Team Lead at Target
Timeline
Stationary Engineer
IUOE Local 399
01.2026 - 09.2026
Front End Customer Service Associate
Mariano's
12.2025 - Current
Food and Beverage Team Leader
Target
07.2024 - 09.2025
Team Member
Target
03.2022 - 07.2024
House Painter
Self employed
06.2013 - 03.2024
Camp Counselor
Worth Township
06.2008 - 08.2013
Some College (No Degree) - Political Science
Illinois State University
Some College (No Degree) - Political Science
Governors State University