Patrick Knibbs
Chicago,IL
Summary
Reliable and upbeat professional with proven success in office operations, sales and customer service roles. Skilled in Microsoft Office Suite and Salesforce. Knowledgeable about project management and looking for a new opportunity to utilize interpersonal skills and contribute to a team.
Overview
16
16
years of professional experience
Work History
Sales Associate
Spring Brook Marine Group
05.2022 - Current
- Responsible for $1.9 million in sales of new and used boats
- Engage with new and existing customers to build rapport and identify their needs
- Manage Chicago based office to ensure it is ready for meetings and events
- Create and spearhead targeted social media campaigns to drive traffic to inventory and personal brand using Canva design tools
- Utilize Salesforce, Microsoft Office, and Google Sheets for organized tracking and communication with customers
Client Service Coordinator
Chicago Yacht Works
02.2016 - 05.2022
- Acted as the primary contact between clients and the mechanical team on service projects, identifying client needs and developing an overall plan to ensure on time project completion
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Maintained inventory and forecasted quarterly purchasing plans
- Purchasing agent for service department and yard operations, member of American Purchasing Society
- Used CRMs (Pier Vantage + Salesforce) to create purchase orders, organize receiving reports, and distribute special order purchases directly to work orders
- Used Microsoft Suite, along with Salesforce to track both customer interactions and in-house communications
- Developed and implemented customer service policies and procedures to apply best practices and establish quality standards
- Assisted administration team with events and trade shows
Dock Manager
Westrec Marina, INC.
04.2008 - 02.2016
- Managed day-to-day operations at several of Chicago's harbors, including management of seasonal staff
- Handled harbor client's requests
- Created and oversaw staff schedules and managed Payroll
- Created and maintained the Twitter handle for Maggie Daley Park Zamboni
- Maintained social media messaging within the nation's largest municipality run harbor system and Chicago Park District's ice rinks
Education
BA - Communication Studies: Media + Journalism -
Eastern Illinois University
01.2005
Skills
- Guest Relations
- Conflict Resolution
- Inventory Tracking
- Documentation and Recordkeeping
- Quote Generation
- Product Promotion
Timeline
Sales Associate
Spring Brook Marine Group
05.2022 - Current
Client Service Coordinator
Chicago Yacht Works
02.2016 - 05.2022
Dock Manager
Westrec Marina, INC.
04.2008 - 02.2016
BA - Communication Studies: Media + Journalism -
Eastern Illinois University
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