Patrick Lacy
Midland,TX
Summary
Dynamic Parts Manager with a proven track record at Roberts Truck Center, excelling in inventory management and customer service. Enhanced order accuracy through innovative software solutions, achieving significant efficiency improvements. Cultivated strong supplier relationships, ensuring competitive pricing and timely parts delivery, while training teams to elevate service standards and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Parts Manager
Roberts Truck Center
Midland, TX
04.2021 - Current
- Managed inventory levels to ensure optimal stock availability for repair and maintenance operations.
- Trained and supervised team members on parts handling procedures and safety protocols.
- Streamlined ordering processes, reducing lead times for parts procurement.
- Implemented inventory management software to enhance tracking and order accuracy.
- Developed relationships with suppliers to negotiate favorable terms and pricing for parts acquisition.
- Analyzed sales data to forecast demand and adjust stock levels accordingly.
- Oversaw daily operations of parts department, ensuring efficient workflow and service delivery.
- Led initiatives to improve customer satisfaction through timely order fulfillment and quality assurance measures.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Monitored and evaluated supplier performance to maintain quality of parts.
Parts Counter Person
Premier Truck Group
Midland, TX
01.2017 - 04.2021
- Processed customer orders efficiently, ensuring timely delivery of parts.
- Managed inventory control, maintaining accurate stock levels and minimizing discrepancies.
- Assisted customers in selecting appropriate parts based on vehicle specifications and needs.
- Collaborated with service technicians to provide necessary components for repairs and maintenance.
Parts Counter Person
Witt Intl/Roberts Truck Center
Midland, TX
09.2007 - 11.2016
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction and loyalty.
- Trained junior staff on parts identification systems and inventory management practices.
- Implemented process improvements that streamlined order fulfillment and reduced turnaround time.
- Developed strong vendor relationships to secure competitive pricing and reliable supply chains.
Education
GED - All For GED
Odessa College
Odessa, TXSkills
- Customer service
- Invoice processing
- Inventory management
- Ordering parts
Timeline
Parts Manager
Roberts Truck Center
04.2021 - Current
Parts Counter Person
Premier Truck Group
01.2017 - 04.2021
Parts Counter Person
Witt Intl/Roberts Truck Center
09.2007 - 11.2016
GED - All For GED
Odessa College