Patrick MacCarthy
Waterford,CT
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
24
24
years of professional experience
Work History
Commercial Vehicle Manager
Mercedes-Benz Of New London
04.2012 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Senior Service Advisor
Mercedes-Benz Of New London
04.2012 - Current
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Optimized appointment scheduling for efficient use of shop resources while minimizing wait times for customers.
- Collaborated with technicians to ensure accurate diagnoses and timely completion of repairs.
- Continuously updated product knowledge through manufacturer training programs and independent research.
- Mentored junior advisors, sharing industry knowledge and best practices to enhance their skills.
- Resolved complex issues, demonstrating expertise in problem-solving and customer relations.
VIP Services Representative
MGM Grand At Foxwoods
01.2010 - 01.2012
- Maintained detailed records of VIP guest preferences to personalize their experience during future visits.
- Handled complex situations involving dissatisfied customers with diplomacy, preserving positive relationships while addressing any issues at hand.
- Contributed to the development and implementation of policies and procedures aimed at enhancing overall quality of service provided by the VIP team.
- Coordinated with various departments to ensure seamless execution of special events and promotions targeted at VIP clientele.
Retail Sales Manager
Sunshine Daydream
01.2000 - 09.2012
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
Education
High School Diploma -
Suffield Academy
Suffield, CT05.1997
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Strategic Planning
- Operations Management
Timeline
Commercial Vehicle Manager
Mercedes-Benz Of New London
04.2012 - Current
Senior Service Advisor
Mercedes-Benz Of New London
04.2012 - Current
VIP Services Representative
MGM Grand At Foxwoods
01.2010 - 01.2012
Retail Sales Manager
Sunshine Daydream
01.2000 - 09.2012
High School Diploma -
Suffield Academy
Similar Profiles
Delano LawrenceDelano Lawrence
Chief Engineering Production W206 Ramp Up Engineering Technologist at Mercedes Benz South Africa (East London Plant)Chief Engineering Production W206 Ramp Up Engineering Technologist at Mercedes Benz South Africa (East London Plant)
SeungHeon HanSeungHeon Han
IT Service Desk Manager at Mercedes-Benz Korea, Mercedes-Benz Financial Service Korea, Mercedes-Benz Mobility KoreaIT Service Desk Manager at Mercedes-Benz Korea, Mercedes-Benz Financial Service Korea, Mercedes-Benz Mobility Korea
RANAJIT ROY NANDIRANAJIT ROY NANDI
HR Talent & Development Manager at DAIMLER / MERCEDES-BENZ GROUP | Athlon International BV. (Mercedes Benz Mobility AG)HR Talent & Development Manager at DAIMLER / MERCEDES-BENZ GROUP | Athlon International BV. (Mercedes Benz Mobility AG)
Chase WilliamsChase Williams
Submarine Sonar Technician at US NavySubmarine Sonar Technician at US Navy
Jennifer PflommJennifer Pflomm
Elementary Classroom Teacher at Madison Public SchoolsElementary Classroom Teacher at Madison Public Schools