Patrick McCullough
Mount Pleasant,SC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
24
24
years of professional experience
Work History
Lobby Attendant
ABM Industries
01.2016 - 06.2024
- Managed the organization, delivery of a high volume of boxes, packages, dry cleaning, groceries and various other deliveries for 500 plus residents
- Covered the front door and concierge desk during staff meal breaks assuming all work duties
- Sorted and distributed the residential mail, assisting with outgoing shipping procedures to ensure efficiency in delivery
- Maintained the cleanliness and sanitation of the lobby, gym, business lounge, playroom, and bathroom
Building Porter
Able Engineering Services
01.2014 - 01.2016
- Collected refuse and recycling daily in a 20 story high rise for tri-weekly sanitation pick up
- Responsible for the interior and exterior cleaning and maintenance of the residential property
- Operated vacuums and floor polishers, swept and mopped common areas, provided snow and debris removal
- Removed furniture, discarded items and cleaned apartments upon resident move outs
- Maintained building and cleaning supply inventory
- Sanitized high-traffic areas and equipment with approved cleaning supplies.
Residential Concierge
Douglas Elliman
01.2005 - 01.2014
- Offered friendly and efficient service to residents and guests and handled challenging situations with ease
- Managed and organized the acceptance, logging in and delivery of resident and guest packages in a 150 apartment luxury high rise
- Monitored building wide and exterior video cameras to ensure the safety of residents and guests
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills
- Fielded resident maintenance requests and coordinated with the building resident manager and handymen to resolve resident maintenance issues
Door Attendant
Cushman & Wakefield
09.2000 - 01.2005
- Opened doors and greeted guests professionally and courteously in a 20 story luxury high rise, cultivating a welcoming atmosphere while making safety and security a top priority
- Screened visitors and deliveries before allowing entrance into the building
- Assisted residents and guests by loading and unloading personal belongings from the building entrance to the apartment door
- Hailed taxis and ride hailing services for residents and visitors
- Received and held packages
- Provided services outside the normal every day tasks
- Kept work area clean and safe
Education
B.A. Social Studies Teacher Education -
Ithaca College
Ithaca, NY01.2004
High School Diploma -
Cathedral Preparatory School And Seminary
Queens, NY06.1994
Timeline
Lobby Attendant
ABM Industries
01.2016 - 06.2024
Building Porter
Able Engineering Services
01.2014 - 01.2016
Residential Concierge
Douglas Elliman
01.2005 - 01.2014
Door Attendant
Cushman & Wakefield
09.2000 - 01.2005
B.A. Social Studies Teacher Education -
Ithaca College
High School Diploma -
Cathedral Preparatory School And Seminary
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