Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Patrick Mercado

Atlanta,GA

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Manager, Server, Bartender

Spin New York
New York, NY
11.2021 - 04.2024
  • Trained staff on effective techniques to maximize customer satisfaction leading to increased patronage.
  • Organized and executed buyouts for a diverse range of occasions such as corporate events, celebrity gatherings, birthdays, and mitzvah's.
  • Consistently upheld a clean and organized work environment while successfully completing daily side work responsibilities.

Manager, Server, Bartender

Fornino
Brooklyn, NY
04.2015 - 10.2023
  • Helped create assigned table reservations through Tock for their rooftop location during the pandemic.
  • Assisted general manager with payroll hours and tips on a weekly basis.
  • Helped create seasonal summer cocktails along side the lead bartender.
  • Knowledgeable on over 32 different pizza combinations with wine/beer pairing.

Server, Bartender

The Park NYC
New York, NY
05.2014 - 06.2015
  • Maintained knowledge of current menu items, ingredients and preparation methods including allergy awareness.
  • Delivered daily chef recommendations and targeted specialty cocktail upsell.
  • Provided exceptional customer experiences as a Banquet Captain for various large events and weddings.

Education

Hotel, Motel, And Restaurant Management

Northampton Community College
Bethlehem, PA
06-2009

General Studies

Wilson Area High School
Easton, PA
06-2005

Skills

  • Strategic Planning
  • Marketing
  • Operations Management
  • Time Management
  • Team Leadership
  • Staff Training and Development

Certification

  • TIPS Certified

Timeline

Manager, Server, Bartender

Spin New York
11.2021 - 04.2024

Manager, Server, Bartender

Fornino
04.2015 - 10.2023

Server, Bartender

The Park NYC
05.2014 - 06.2015

Hotel, Motel, And Restaurant Management

Northampton Community College

General Studies

Wilson Area High School

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Patrick Mercado