Patrick Micheal Desurne
Campbellsburg
Summary
Customer logistics manager with a strong track record at Ryder Logistics, specializing in operations management and team development. Achieved recognition for enhancing driver compliance and securing 3rd place in Coach of the Year. Proficient in Lytx systems, dedicated to delivering exceptional customer service and driving continuous improvements in logistics performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Logistics Manager
Ryder Logistics
02.2024 - Current
- Managed driver hours of service, Lynx violations, and safety net compliance, ensuring adherence to DOT requirements and accuracy of driver paperwork.
- Oversee driver compliance with company and client’s policies and procedures.
- Coordinated daily schedules, supervised team activities, and assessed driver performance, enhancing operational efficiency for a fleet of 62 drivers.
- Collaborated with upper management and drivers to resolve driver issues, fostering a supportive work environment.
- Achieved Ryder team 18 LYTX coach of the month for August 2024, highlighting commitment to team development.
- Achieved 3rd place in Ryder Dedicated services Coach of the Year for 2024, reflecting excellence in coaching performance.
- Accumulated 4 years of experience managing flatbed operations, overseeing logistics and driver coordination.
Customer Logistics Manager
Ryder Logistics
01.2019 - 07.2023
- Coordinated daily scheduling, oversaw driver performance, and managed payroll, ensuring drivers were effectively supported.
- Coordinated with Ryder maintenance to ensure timely truck maintenance and repairs.
- Oversee driver compliance with company and client’s policies and procedures.
- Managed driver Hours of Service, Lynx violations, and Safety net compliance while keeping driver paperwork up to date and compliant with DOT requirements.
- Verified drivers' completion of Ryder and customer educational training.
- Assisted with accident and DOT violations investigations.
- Investigated and resolved delivery and billing discrepancies, facilitating smooth operations.
- Work closely with upper management and drivers to resolve any driver issues.
District Manager
Drivers Select Inc.
11.2014 - 01.2019
- Oversaw district office sales and daily operations, recruiting and hiring CDL drivers while conducting thorough vetting through background checks, work history verification, MVR checks, and drug screenings.
- Call on and meet with Trucking company clients that I acquired via cold calling, trade shows, and referrals.
- Assessed client needs and dispatched qualified drivers to clients on a temporary and temp-to-hire basis.
- Managed daily operations for Indianapolis office alongside Louisville office from 2017 until January 2018, ensuring operational consistency across both locations.
- Expanded service coverage to greater Cincinnati and Lexington, KY area through strategic planning and outreach efforts.
- Achieved 25% revenue growth in first quarter of 2018 compared to 2017.
- Worked closely with Ryder / Goodwill in Clarksville and Indianapolis, Ryder / Deans Milk, Ryder / Alro Steel, Ryder / Ohio Valley Aluminum as well as Ryder RIL accounts in Indianapolis.
Skills
- Logistics management expertise
- Transportation management
- Delivery routing systems
- Warehouse operations efficiency
- Inventory management practices
- Inventory control systems
- LTL shipping knowledge
- Operations management
- Process improvement
- Strategic planning
- Business development skills
- Account management skills
- Microsoft Office Suite
- Word and Excel
- Workday expertise
- Staff training
- Recruitment processes
- Customer service excellence
- Lytx and Geotab
Community Service
Louisville VA Hospital, Member of the VA’s Family Advisory Committee
Military Service
U.S. Navy, E-5 Petty officer 2nd class, Honorably discharged
Certification
ASE P2 certification
Timeline
Customer Logistics Manager
Ryder Logistics
02.2024 - Current
Customer Logistics Manager
Ryder Logistics
01.2019 - 07.2023
District Manager
Drivers Select Inc.
11.2014 - 01.2019