Patrick Monahan
Cumming,GA
Summary
Accomplished and driven Director of Implementation with 15+ years of experience in leading complex product and professional services delivery programs from inception to completion, accelerating and enhancing revenue generation. Expertise in managing high-value programs, fostering strategic partner relationships, and mobilizing cross-functional teams to surpass client satisfaction goals. Adept at installing and driving implementation best practices to increase utilization of products by client organizations. Utilize high level business acumen to significantly contribute to internal strategy planning and ability to provide leadership and executive presence when dealing with external strategic partner organizations. Detail-oriented, analytical, and results-driven professional with keen eye for identifying areas of improvement and implementing innovative solutions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director, Implementation
RefleXion Medical, Inc
03.2020 - Current
- Champion all client interface implementation tasks, overseeing project management, site organization, software integration, and training activities
- Manage internal teams in project delivery and provide support in overcoming obstacles
- Administer $85M+ order book installation and revenue forecast
- Support sales leaders during deal negotiation phase, facilitating presentations to prospect clients and site planning visits to propel deals toward closure
- Head Salesforce CRM system to monitor and guide implementation tasks for enhanced project visibility and reporting capabilities
- Accelerated machine delivery for 25% of closed orders, significantly outpacing original schedules
- Facilitated sales and implementation processes by crafting comprehensive client documentation, including presentations, project plans, and installation guides
- Streamlined workflow by developing and establishing implementation management process for RefleXion, drawing on best practices and established project management methodologies.
- Optimized operational processes using analytics tools to address client-specific metrics
Enterprise Implementation Program Manager
Sun Nuclear Corporation
10.2018 - 03.2020
- Orchestrated enterprise software deployment and organizational change initiatives
- Built and directed high-performing project management team
- Fostered and expanded strategic partner client relationships, collaborating closely with sales teams to enhance business development
- Scoped professional services for inclusion in purchase agreements, ensuring alignment with project objectives and customer needs
- Increased product adoption at client sites by 45% through effective deployment strategies and change management
- Decreased order backlog by 35% by sourcing, hiring, and mentoring proficient project management team
- Reduced time from order booking to product go-live by 60%, enhancing implementation metrics and processes.
Program Manager
Elekta Inc.
05.2014 - 09.2018
- Led comprehensive program management for Elekta's largest strategic partners, overseeing project portfolio exceeding $50M
- Strategically planned and executed complex multi-product implementation programs, including MOSAIQ/Monaco software, Linear accelerator systems, Brachytherapy systems, and Leksell Gamma Knife
- Generated $20M in annual revenue by spearheading implementation of products and professional services, contributing to management of robust project portfolio
- Steered successful amendment of purchase agreements, facilitating addition of new products and services to existing contracts
- Enhanced team performance and project delivery through strategic mentoring and training of PMO group members.
Project Manager-Strategic Business Solutions
Elekta Inc.
01.2009 - 06.2014
- Managed strategic business solutions, implementation projects, and client partnerships for medical technology firm
- Directed kick-off meetings, ensuring seamless communication and alignment with both external clients and internal executive teams
- Developed and standardized professional services methodologies
- Oversaw professional service engagements, meticulously tracking hours against project budgets and adjusting strategies as needed for successful execution
- Surpassed revenue targets by $15M by implementing strategic software and hardware systems across assigned territories, contributing significantly to company's financial performance.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals
Education
Bachelor of Science in Business Administration/Management -
Colorado Technical University
Colorado Springs, CO05.2006
Skills
- Process Improvement
- Capital Equipment Implementation
- C-level Communication
- Strategic Planning
- Software Deployment (SaaS)
- Business Development
- Revenue Growth
- Professional Services Delivery
- Risk Assessment & Mitigation
Certification
Project Management Professional (PMP) Certification, Project Management Institute
Timeline
Director, Implementation
RefleXion Medical, Inc
03.2020 - Current
Enterprise Implementation Program Manager
Sun Nuclear Corporation
10.2018 - 03.2020
Program Manager
Elekta Inc.
05.2014 - 09.2018
Project Manager-Strategic Business Solutions
Elekta Inc.
01.2009 - 06.2014
Bachelor of Science in Business Administration/Management -
Colorado Technical University
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