Patrick Moore
Leander,TX
Summary
Accomplished Service Advisor with a strong work ethic and exceptional customer service skills, honed at Toyota of Cedar Park. Enhanced customer loyalty by increasing repeat business through attentive listening and clear communication. Proficient in vehicle assessment and price quoting, consistently exceeding performance goals and improving service processes.
Overview
20
20
years of professional experience
Work History
Service Advisor
Toyota of Cedar Park
08.2023 - 09.2025
- Provided exceptional customer service by addressing inquiries and resolving concerns effectively.
- Collaborated with technicians to ensure accurate diagnosis of vehicle issues and timely repairs.
- Educated customers on vehicle maintenance, enhancing customer knowledge and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained staff on operating procedures and company services.
Service Advisor
AutoNation
02.2006 - 05.2023
- Sought ways to improve processes and services provided.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
Education
Associate of Science - Business Administration
Los Angeles Pierce College
Long Beach, CA03-1997
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Team player mentality
- Price quoting
- Performance goals
Timeline
Service Advisor
Toyota of Cedar Park
08.2023 - 09.2025
Service Advisor
AutoNation
02.2006 - 05.2023
Associate of Science - Business Administration
Los Angeles Pierce College