Patrick Moss
Hollywood,FL
Summary
Casino Manager with 14 years of customer service and management experience in casino settings. Knowledgeable about payroll processing, HR and staff training and development. Bringing out best in staff members through exceptional management techniques. Hardworking Casino Manager successful at hiring and training top-performing teams, boosting customer loyalty through exceptional customer service. Adept at developing and promoting successful and high-impact player rewards programs. Attentive Manager experienced in gambling operations. Confident and decisive leader with great team management, organizational and customer service skills. Dedicated to running profitable games in full compliance with commission rules. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level management position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Dual Pit Manager
Seminole Classic Casino
Hollywood, FL
07.2011 - Current
- Led efforts in resolving customer disputes amicably, maintaining a professional demeanor while upholding casino policies.
- Contributed to the development of casino policies and procedures, ensuring alignment with industry standards and regulatory requirements.
- Collaborated with security teams to maintain a safe atmosphere, reducing incidents of cheating and theft.
- Evaluated game offerings regularly to determine effectiveness, making adjustments as needed based on player feedback and industry trends.
- Conducted performance evaluations for pit staff, providing constructive feedback and recommending promotions or disciplinary actions as necessary.
- Maintained open communication channels between floor supervisors, dealers, and upper management to address concerns promptly and efficiently.
- Streamlined dual pit procedures for increased customer satisfaction and improved staff productivity.
- Analyzed daily reports on table performance metrics, identifying areas for improvement and adjusting strategies accordingly.
- Established rapport with high-profile guests by delivering exceptional service tailored to personal preferences.
- Enhanced casino operations by implementing efficient pit management strategies and promoting a positive gaming environment.
- Coordinated staff schedules, rotations and breaks.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
- Monitored gaming operations continuously to check on dealers and players.
Table Games Floor Supervisor
CoConut Creek Casino
Coconut Creek, FL
09.2019 - 08.2023
- Enhanced customer experiences by maintaining a professional and welcoming gaming environment.
- Assisted in the training and development of new dealers, resulting in increased dealer proficiency and game knowledge.
- Implemented promotions and special events to attract new players, leading to increased revenue from table games operations.
- Provided exceptional guest service, resulting in repeat business and positive word-of-mouth referrals.
- Maintained accurate records of player ratings to assist marketing efforts in targeting high-value guests for promotional offers.
- Improved inter-department communication by fostering strong relationships between table games staff and other casino departments.
- Served as a mentor to new floor supervisors, offering guidance and support as they acclimated to their roles within the casino environment.
Blackjack Dealer
CoConut Creek Casino
Coconut Creek, FL
03.2014 - 08.2023
- Enhanced customer experiences by providing exceptional service and maintaining a professional demeanor at the blackjack table.
- Demonstrated flexibility in scheduling availability to accommodate peak periods or special events within the casino.
- Handled sensitive situations such as intoxicated players discreetly, ensuring minimal disruption to other guests'' enjoyment.
- Handled Number cash out and buy in transactions each night.
- Managed player disputes and resolved issues in a timely manner, fostering a positive gaming atmosphere.
- Increased game speed and efficiency with proficient shuffling, cutting, and card handling techniques.
- Ensured game integrity by strictly adhering to gaming regulations and casino policies for accurate dealing and payouts.
- Contributed to a positive work environment by maintaining open communication and fostering productive relationships with colleagues.
- Supported dealer team members by sharing knowledge of game strategies and best practices for optimal performance.
Education
Bachelor Of Computer Science - Computer Engineering
Miami Dade College
Miami, FL08.2008
Skills
- Strong Communication Skills
- Financial reporting and analysis
- Employee Training and Development
- Team Leadership and Motivation
- Table games expertise
- Staff Scheduling and Allocation
- Employee Relations
- Customer Service
- Customer Complaint Resolution
- Staff Scheduling
- Rule Enforcement
Timeline
Table Games Floor Supervisor
CoConut Creek Casino
09.2019 - 08.2023
Blackjack Dealer
CoConut Creek Casino
03.2014 - 08.2023
Dual Pit Manager
Seminole Classic Casino
07.2011 - Current
Bachelor Of Computer Science - Computer Engineering
Miami Dade College