Patrick O'Connor
Saint Charles,MO
Summary
Results-driven Office Manager experienced in office administration, budget management, and process improvement. Enhanced workflow efficiency and trained staff, contributing to high-performance team dynamics. Communicates fluently in Italian.
Overview
1
1
Language
25
25
years of professional experience
Work History
MVRO Office Manager
United States Army Garrison Vicenza
APO , AE
06.1997 - 09.2022
- Supervised daily operations of office services and administrative functions, ensuring seamless workflow.
- Supervised the daily operations of a large office services team, including scheduling and assigning tasks.
- Coordinated scheduling and logistics for facility maintenance and support services.
- Managed inventory of office supplies and equipment across departments.
- Trained staff on administrative procedures and safety protocols effectively.
- Trained new employees on office policies and procedures.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Oversaw procurement processes for office materials and service contracts, maintaining budget compliance.
- Implemented process improvements to enhance workflow efficiency in office operations.
- Facilitated communication between departments during project coordination between internal departments when coordinating projects or resolving conflicts.
- Generated monthly reports highlighting departmental achievements and aligning progress with objectives.
- Addressed customer complaints to ensure satisfaction and loyalty promptly and professionally by implementing effective problem-solving strategies.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Participated in recruitment processes by interviewing prospective candidates for open positions.
Education
Associate of Arts - General Studies
City Colleges of Chicago
Chicago, IL05-1988
Some College (No Degree) - BS of Science
University of Maryland, College Park
College Park, MDSkills
- Office administration
- Budget management
- Office supply management
- Financial Statements
- Interdepartmental collaboration
- Team coordination and leadership
- Staff training
- Performance evaluation
- Process improvement
- Customer relationship management
- Problem solving
- Effective communication
- RecTrac point of sales (POS) transactions
- Experience with DOD, IMCOM policies
Languages
Italian
Professional
Timeline
MVRO Office Manager
United States Army Garrison Vicenza
06.1997 - 09.2022
Associate of Arts - General Studies
City Colleges of Chicago
Some College (No Degree) - BS of Science
University of Maryland, College Park