PATRICK OGUTU
Doha
Summary
Enthusiastic and service-oriented hospitality professional with proven experience in guest relations, customer service, and operational support in high-profile environments.Results-driven professional focused on delivering exceptional support for customer needs.
Overview
5
5
years of professional experience
Work History
F & B PORTER
QATAR AIRWAYS
06.2024 - Current
- Communicated with coworkers and managers about completed duties.
- Resolved guest inquiries punctually and politely for professional customer service.
- Maintained cleanliness and ensured a high standard of hygiene.
- Increased workplace safety by immediately reporting potential hazards.
- Supported guests with their needs, answered questions, and provided directions within the facility.
- Communicated effectively with team members and supervisors to coordinate guest services.
- Assisted with guest requests efficiently, demonstrating a commitment to outstanding service.
F&B Porter
Food and Beverage Porter
Diani Beach Resort
01.2020 - 12.2022
- Completed sweeping, mopping, and window-cleaning.
- Performed cleaning and maintenance duties as directed.
- Delivered professional and courteous service to guests, assisting with arrivals if asked
- Set up and maintained public areas, ensuring a welcoming and organized environment.
- Collaborated with front desk and concierge teams to facilitate smooth guest experiences.
- Maintained high standards of cleanliness and safety in all guest areas
Education
High School Diploma -
Kenya Medical Training College
Kenya12-2019
Associate of Applied Science - Computer Applications
Nairobi Elite College
Kenya05-2016
High School Diploma -
Kenyatta Secondary School
Kenya12-2015
Skills
- Exceptional interpersonal and social skills
- Customer service excellence
- Effective communication:
- Physical stamina and professional presentation
Languages
English
Bilingual or Proficient (C2)
Swahili
Bilingual or Proficient (C2)
Timeline
F & B PORTER
QATAR AIRWAYS
06.2024 - Current
Food and Beverage Porter
Diani Beach Resort
01.2020 - 12.2022
High School Diploma -
Kenya Medical Training College
Associate of Applied Science - Computer Applications
Nairobi Elite College
High School Diploma -
Kenyatta Secondary School
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