Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Patrick Pena

Church Point,LA

Summary

Knowledgeable General manager with over 12 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

2
2
years of professional experience

Work History

Owner/Operator

Anago Franchisee
Houston, TX
11.2019 - 05.2022
  • Ensured compliance with company policies related to security measures while on duty.
  • Used specialized equipment such as floor buffers, steam cleaners, vacuums, mops, and other cleaning tools.
  • Cleaned and sanitized restrooms using appropriate cleaning products.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
  • Inspected facilities regularly to identify potential safety hazards or areas that need attention.
  • Replenished supply of hand soap, paper towels and other consumables.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Followed company uniform, performance and security policies with every job.
  • Serviced, cleaned and restocked restrooms.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Maintained safety protocols through safe handling of equipment and chemicals.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
  • Swept and mopped floors, dusted surfaces, and vacuumed carpets in commercial buildings.
  • Stripped, sealed and polished floors.
  • Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks, and tidying storage shelves.
  • Dusted furniture, machines or equipment.
  • Moved supplies manually or with hand trucks.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Removed trash from bins and disposed of it properly according to regulations.
  • Created inventory checklists and stocked housekeeping carts.
  • Maintained janitorial closets stocked with supplies for daily use.
  • Steam-cleaned or shampooed carpets.
  • Cleaned windows, glass partitions or mirrors using sponges or squeegees.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Prepared rooms for events by setting up chairs and tables in an orderly fashion.
  • Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Achieved cost-savings by developing functional solutions to problems.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked with several teams to achieve goals.

Education

GED -

Jersey Village High School
Houston, TX
03-1994

Skills

  • Operational Reporting
  • Operations Oversight
  • Operations Management
  • Staffing
  • Personnel Management
  • Documentation and Reporting
  • Strategic Planning
  • Business Planning
  • Hiring
  • Relationship Management
  • Financial Analysis

Languages

Spanish
Limited

Accomplishments

  • Increased sales at least 20% year over year on a weekly basis for 10 years.
  • Lowered customer complaints to almost zero for 10 years.
  • Increased crew retention at every store worked for 10 years.

Timeline

Owner/Operator

Anago Franchisee
11.2019 - 05.2022

GED -

Jersey Village High School

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Patrick Pena