Results-driven Lead Technician with expertise in diagnostic testing, safety compliance, and mechanical troubleshooting. Proven ability to mentor teams and streamline workflows, enhancing operational efficiency and service quality.
Overview
8
8
years of professional experience
Work History
Lead Technician
Rentokil Initial
02.2020 - 01.2026
Led installation and maintenance of pest control systems, ensuring compliance with safety standards.
Mentored junior technicians, enhancing team performance and knowledge retention.
Streamlined workflow processes, improving service efficiency and response times.
Conducted regular inspections and assessments to identify potential pest issues proactively.
Trained staff on equipment handling and safety protocols, fostering a culture of safety.
Collaborated with management to develop strategic plans for service expansion and client retention.
Utilized pest management software to track service records and optimize scheduling efficiency.
Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
Performed troubleshooting and diagnosis on malfunctioning equipment.
Managed team performance by training, mentoring, disciplining, and motivating employees.
Glass Installer
Safelite Auto Glass
04.2018 - 03.2020
Installed automotive glass using precision tools to ensure quality and safety standards.
Diagnosed and resolved installation issues to enhance customer satisfaction and retention.
Trained new team members on proper installation techniques and safety protocols.
Managed workflow efficiently to meet tight deadlines while maintaining high-quality standards.
Conducted post-installation inspections to verify adherence to company quality benchmarks.
Led training sessions focused on advanced glass installation techniques and safety measures.
Developed strong client relationships through excellent communication, professionalism, and attention to detail in each glass installation project.
Contributed to company growth by consistently meeting or exceeding performance targets in terms of quality and quantity of completed installations.