Patrick Piersanti Gioe
Hillsborough,NJ
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Fraud Prevention Team leader
Capital One
02.2022 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Fraud Prevention Senior Coordinator
Capital One
02.2020 - 02.2022
Fraud Prevention Coordinator
Capital One
11.2018 - 02.2020
- Responsible for reviewing potential and existing customer data to ensure the authenticity of information provided
- Responsible for identifying fraudulent activity and mitigating losses to the Company
- Make sound subjective decisions to close risky relationships, place and remove restrictions on accounts
- Investigate and resolve accounts in arrears
Customer Solutions Specialist
Capital One
02.2017 - 11.2018
- Specializing in delivering a truly amazing customer experience while offering accurate and sensible solutions to our customer’s banking needs
- Answer incoming calls and market banking products to new and existing customers
- Uphold and explain key Customer guarantees
Driving Instructor
Safety First Driving School
01.2016 - 02.2017
- Provided challenging lessons on the rule of freeway driving along with night driving to students
- Helped students on improving their knowledge towards roadside safety; changing flat tires, checking tire pressure and checking oil level
- Assist to educating teenage and adult students on other driving safety and awareness; hand single, emergency braking, seatbelt and airbag protection along with hazardous driving
- Organized, prepared and consult with students’ parents or adult family member in one on one discussions
Customer Service Advocate
Qualcare Inc
09.2015 - 01.2016
- Responsible for assisting Members and Providers regarding health benefit plans and medical claims reimbursement
- Provide timely and accurate responses and resolutions consistent with plan information
Customer Service Representative
Cenlar FSB
03.2015 - 09.2015
- Researched and resolve inquiries, via the phone, email and written correspondence
- Worked in a fast paced, structured environment adhering to key performance metrics with high emphasis on quality and productivity
- Responsible for providing first call resolution and root cause analysis
- Completed other duties and projects as assigned by the Customer Service Manager
Center Representative
Merrill Lynch, Contact
07.2014 - 10.2014
- Received inbound calls regarding client 401k accounts
- Enrolled participants in plan sponsored 401k accounts
- Responded to questions, comments, concerns regarding participant’s accounts
Deck Supervisor / Lifeguard / Swim Instructor
Somerset Valley YMCA
06.2005 - 12.2013
- Supervised overall pool deck and current employees
- Provided encouragement and constructive criticism for all aquatic staff to improve staff performance
- Served as a liaison to parents and the aquatic and front desk departments
Education
Bachelor of Science - Business Administration Management, Marketing
Kutztown University of Pennsylvania Class
08.2009 - 01.2013
Skills
Active Listening Skills, Strong Organizational Skills, Extremely detail Oriented, Seasoned in Conflict Resolution, Customer Service, Sharp Problem Solver
undefinedTimeline
Fraud Prevention Team leader
Capital One
02.2022 - Current
Fraud Prevention Senior Coordinator
Capital One
02.2020 - 02.2022
Fraud Prevention Coordinator
Capital One
11.2018 - 02.2020
Customer Solutions Specialist
Capital One
02.2017 - 11.2018
Driving Instructor
Safety First Driving School
01.2016 - 02.2017
Customer Service Advocate
Qualcare Inc
09.2015 - 01.2016
Customer Service Representative
Cenlar FSB
03.2015 - 09.2015
Center Representative
Merrill Lynch, Contact
07.2014 - 10.2014
Bachelor of Science - Business Administration Management, Marketing
Kutztown University of Pennsylvania Class
08.2009 - 01.2013
Deck Supervisor / Lifeguard / Swim Instructor
Somerset Valley YMCA
06.2005 - 12.2013
Similar Profiles
Monique PogueMonique Pogue
Business Banking Recruiter at Capital OneBusiness Banking Recruiter at Capital One
Asia Truitt-mooreAsia Truitt-moore
Remote Customer Service Representative at Capital OneRemote Customer Service Representative at Capital One
VENKATESH KATTAVENKATESH KATTA
Front End Developer at Capital OneFront End Developer at Capital One
La'Dale ThomasLa'Dale Thomas
Banker at Capital OneBanker at Capital One
Varun IyerVarun Iyer
Teacher's Assistant at Kumon Learning CenterTeacher's Assistant at Kumon Learning Center