Patrick Porter
Servant Leader, People Manager, Operations Manager
Englewood
Summary
Dynamic operations manager with a proven track record at CarMax, excelling in process improvement and team leadership. Spearheaded initiatives that enhanced productivity and customer satisfaction, while fostering a culture of accountability. Skilled in data analysis and employee motivation, driving significant improvements in performance outcomes and retention rates.
Overview
17
17
years of professional experience
Work History
Satellite Operations Manager
CarMax
10.2021 - 04.2025
- Conducted regular performance reviews, identifying areas for improvement, process improvement and developing action plans to address them.
- Led hiring, onboarding, and training of new hires in standard processes to fulfill business requirements and aggressive production goals.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed and implemented strategies to maximize customer satisfaction and drive associate engagement.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels and extreme ownership of multi-unit operations.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Line Production Manager
CarMax
11.2018 - 09.2021
- Standardized lean production procedures, job roles, and quality assurance guidelines.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Conducted root cause analysis on production issues, devising corrective actions to prevent recurrence.
- Reduced waste and material costs by optimizing resource allocation and inventory management.
- Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques.
- Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
- Spearheaded process improvements that led to reduced cycle times, allowing for increased output without additional manpower or equipment investment.
Senior Sales Manager
CarMax
04.2008 - 11.2018
- Mentoring the team on selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
- Exceeded monthly, quarterly and annual sales targets consistently by maintaining a proactive approach to developing and engraining vital behaviors leading to individual success.
- Cultivated a culture of accountability within the sales team by setting clear objectives, providing regular feedback, and recognizing exceptional performance.
- Championed new sales tools and technologies to drive execution, improve efficiency, and enhance overall team performance.
- Coached and promoted high-achieving sales associates to fill leadership positions with qualified staff to drive company growth.
- Worked shoulder to shoulder with sales team members to identify selling obstacles and offered training and support leading to their success.
Education
Associate of Arts - Design
The University of Texas At Austin
Austin, TX 05.2001 -
Skills
Operations management
Problem-solving
Customer service
Process improvement
Organizational management
Team leadership
Data analysis
Planning and implementation
Employee motivation
Change management
Risk management
Cross-functional collaboration
Accomplishments
- Reduced saleable transfer unit cycle time by 78% through training front line managers standard processes and a regular cadence of review.
- Reduced all in cost by $280 per unit by collaborating with associates and implementing lean production processes with-in the production and post production operations.
- Built my brand based on associate development, process improvement, customer satisfaction and associate engagement.
- Lead the region in EH&S compliance by achieving a 97% to 99% audit score seven years in a row.
- Served as a regional liaison overseeing the operations and leadership of multiple units in Colorado.
- Recognized as a top five performer in the company as a sales manager seven years in a row.
Timeline
Satellite Operations Manager
CarMax
10.2021 - 04.2025
Line Production Manager
CarMax
11.2018 - 09.2021
Senior Sales Manager
CarMax
04.2008 - 11.2018
Associate of Arts - Design
The University of Texas At Austin
05.2001 -