PEARL CASTILLO
Perris,CA
Summary
Senior Operations and Supply Chain Leader with a proven record of driving large-scale, multi-facility logistics performance across high-volume e-commerce environments. Expert in operational startups, inventory control, labor planning, and cross-functional leadership. Known for building strong teams, developing leaders, and executing complex building and inventory moves involving millions of units. Adept at implementing SOPs, improving throughput, ensuring compliance, and partnering with corporate and external stakeholders to meet aggressive business objectives. Recognized for operational excellence, strategic problem-solving, and the ability to stabilize and scale facilities ranging from 500 sq ft to 1M sq ft.
Overview
19
19
years of professional experience
Work History
Senior Operations Satellite Manager
Skechers USA, Inc.
09.2022 - 01.2026
- Managed facilities from 500 sq ft to 1M sq ft, ensuring seamless operations across all locations.
- Oversaw processing of 900,000+ units weekly, optimizing workflow and operational efficiency across all facilities.
- Led multiple large-scale building and inventory relocations, moving 1–2 million units while establishing operational readiness.
- Played a key role in launching a new Canadian facility from the ground up, including staffing, workflow design, and SOP development.
- Oversee all operational functions including inventory control, receiving, shipping, processing, replenishment, and quality.
- Developed and promoted employees into leadership roles, including multiple supervisors advancing to manager positions.
- Led multiple successful peak seasons across all facilities.
- Facilitated mentorship and coaching for leadership teams, enhancing leadership capabilities and operational effectiveness.
- Ensured compliance with FTZ requirements by staying informed about relevant regulations.
- Collaborate with safety, engineering, loss prevention, quality assurance, and HR to develop strategies that meet business objectives.
- Managed annual audits and supported inventory moves throughout the year.
- Successfully passed two unannounced OSHA inspections with zero major findings.
- Implement new organizational policies, procedures, and operational goals.
- Enforce company standards to ensure daily compliance and alignment with business needs.
- Established new procedures for PECO accounts, generating measurable cost savings.
- Built and maintained strong relationships with vendors, external partners, and corporate teams.
- Ensured consistent workflow and leadership presence while driving between buildings each day.
Operations Manager
Skechers USA, Inc.
10.2021 - 09.2022
- Oversaw full-facility operations, enhancing shipping, processing, receiving, and inventory control.
- Oversaw weekly processing of 110,000+ units within the building.
- Coordinated KPIs, labor planning, and staffing strategies to achieve production goals.
- Ensured operational compliance, safety, and performance across all departments.
- Supported multiple successful physical inventories with high accuracy.
- Developed and launched Value Added Services (VAS) department, expanding service offerings.
- Assisted in the startup and stabilization of additional facilities.
Supervisor, E-Commerce Operations
Skechers USA, Inc.
02.2021 - 10.2021
- Oversaw daily processing of 80,000+ units in a manual facility while maintaining accuracy and workflow efficiency.
- Managed inventory with exceptionally low discrepancy rates through strong controls and proactive auditing.
- Coached and developed team of 80+ employees, enhancing operational readiness and performance.
- Created, documented, and implemented SOPs to standardize processes and improve throughput.
- Led and supported successful physical inventory execution.
- Established two new operational departments to align with and support business growth.
- Developed six new leads to support departmental expansion and succession planning.
- Collaborated with cross-functional teams to design and implement backlog recovery plans across multiple departments.
Operations Supervisor / Acting Operations Manager
Ascena Retail Group, Inc.
Riverside, CA
01.2018 - 01.2021
- Oversaw peak-season processing of 200,000–300,000 units per day.
- Established e-commerce VAS department, enhancing service delivery and operational efficiency.
- Developed labor plans for 1st and 2nd shift e-commerce operations to optimize workforce allocation.
- Oversaw e-commerce inventory management, ensuring accurate tracking and reporting across 10+ control reports.
- Promoted 10+ associates into advanced roles through targeted development.
- Developed 107+ employees while maintaining strong UPH performance.
- Resolved employee relations issues including safety incidents and workflow conflicts.
- Managed quarterly and year-end audits with high accuracy.
- Oversaw procurement while maintaining budget compliance.
Brand Analyst Relations
Ascena Retail Group, Inc.
Riverside, CA
01.2017 - 01.2018
- Liaised between brand representatives and operations teams to facilitate effective communication.
- Monitored multiple brand projects simultaneously.
- Contributed to competitive order-tracking programs, analyzing internal performance against competitors.
- Implemented seven new brands into the facility.
- Led five+ high-profile inventory relocation projects.
- Established new returns department, achieving high units per hour performance.
- Launched and managed a VAS department supporting all brand needs.
- Partnered with auditors to complete annual building-wide audits.
Account Manager
Fresh Grill Brown Bag
Santa Ana, CA
01.2017 - 10.2017
- Managed 700+ individual accounts and reconciled A/R to G/L.
- Maintained accurate aging reports and conducted daily collection calls to ensure timely payments.
- Prepared weekly/monthly statements and financial reports to provide clear financial insights.
- Handled order processing, invoicing, and data entry to streamline account management.
Retail Manager
PetSmart
Glendora, CA
01.2012 - 01.2017
- Managed store opening and closing procedures, cash handling, inventory management, and pricing strategies to optimize store performance.
- Supervised and coordinated daily operations for up to 40 employees, ensuring efficient workflow and task completion.
- Delivered exceptional customer service while effectively resolving escalated issues to enhance customer satisfaction.
- Oversaw procurement, receiving, and SAP order management.
Cashier
Hallmark
Covina, CA
01.2007 - 01.2012
- Delivered exceptional customer service and efficiently processed transactions to enhance customer satisfaction.
- Processed customer transactions efficiently and accurately at retail location.
- Assisted customers in selecting products and provided recommendations.
- Maintained organized cash register area and ensured cleanliness.
- Maintained store standards and supported inventory management tasks.
Education
High School Diploma -
Charter Oak High School
Covina01-2018
Skills
- Operations Management
- Multi-Facility Leadership
- Supply Chain & Logistics
- Labor Planning & KPI Management
- OSHA compliance
- SOP Development & Implementation
- Inventory Control & Auditing
- E-Commerce Fulfillment
- Multisite Operations
- Cross-Functional Collaboration
- Vendor & Corporate Relations
- Microsoft Office (Excel, Word, Outlook)
- Strong Written & Verbal Communication
- Team Development & Leadership Coaching
Timeline
Senior Operations Satellite Manager
Skechers USA, Inc.
09.2022 - 01.2026
Operations Manager
Skechers USA, Inc.
10.2021 - 09.2022
Supervisor, E-Commerce Operations
Skechers USA, Inc.
02.2021 - 10.2021
Operations Supervisor / Acting Operations Manager
Ascena Retail Group, Inc.
01.2018 - 01.2021
Brand Analyst Relations
Ascena Retail Group, Inc.
01.2017 - 01.2018
Account Manager
Fresh Grill Brown Bag
01.2017 - 10.2017
Retail Manager
PetSmart
01.2012 - 01.2017
Cashier
Hallmark
01.2007 - 01.2012
High School Diploma -
Charter Oak High School