Jennifer Hayden
Retail Operations Management
Dumfries,Virginia
Summary
Satellite Operations Manager with expertise in operational strategy and budget management. Proven track record in cross-functional collaboration to enhance productivity. Focused on driving process improvements and achieving measurable results.
Overview
27
27
years of professional experience
Work History
Satellite Operations Manager
Carmax Autocare Center
Woodbridge, Virginia
10.2012 - 08.2025
- Directed day-to-day operations, implementing strategies to achieve business objectives and profitability goals.
- Established key performance indicators to assess effectiveness of operational processes.
- Supervised workflow processes to enhance productivity and foster team collaboration.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Managed budgets, accounts, and inventory records to optimize resource allocation.
- Formed strategic relationships with clients, utilizing strong communication skills to identify needs.
- Developed standard operating procedures to document processes and standardize operations.
- Trained new employees on company policies and operational procedures for effective onboarding.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Conduct regular safety inspections to uphold workplace safety standards.
Store Team Leader
Target
Burke , VA
09.1998 - 10.2012
- Resolved customer inquiries and complaints with effective solutions.
- Ensured compliance with health and safety regulations in the workplace.
- Reinforced customer service behaviors through accountability, recognition and praise.
- Protected store inventory and company assets with sound security and loss prevention strategies.
- Facilitated communication between management team members regarding store updates or changes.
- Executed best-in-class sales and service strategies to deliver on sales, profit and service targets.
- Assisted with interviewing potential candidates for open positions within the store.
- Promoted store brand, mission and values to employees and customers to maintain ideal store atmosphere.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Supported long-term business strategies, generating guest relations feedback for process improvements.
Education
Advanced -
Potomac Senior HighSchool
Woodbridge VA 06-1993
Skills
- Operational strategy and performance metrics
- Budget management
- Standard operating procedures
- Cross-functional collaboration
- Customer relationship management
- Process enhancement
- Team leadership
- Change management
Accomplishments
Top 10 Satellite in 2024
#1 Satellite Sore in the region all of FY 2024 and 2025
#1 Satellite Sore in the region all of FY 2024 and 2025
Timeline
Satellite Operations Manager
Carmax Autocare Center
10.2012 - 08.2025
Store Team Leader
Target
09.1998 - 10.2012
Advanced -
Potomac Senior HighSchool