Patrick Rafter
Atlanta,GA
Summary
Insightful Software Consultant prepared to govern and support impactful solutions. Proven experience in analyzing client requirements and maintaining customer satisfaction. Strong focus on team collaboration and delivering reliable results under changing circumstances. Excellent analytical and documentation skills with remarkable project management abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cloud Software Consultant
Manhattan Associates
08.2022 - Current
- Led the transition of on-premise WMS to the Cloud, enhancing system efficiency for multiple global clients.
- Owned 10 SaaS accounts, effectively maintaining customer relations and overall satisfaction.
- Collaborated with 70+ global SaaS customers who utilize the Manhattan Active SCALE Warehouse Management System.
- Played a key role in achieving SOC II compliance, bolstering cybersecurity measures, and customer trust.
- Implemented an automotive, client-managed solution for warehouse reporting metrics to reduce internal extortion through IBM and Microsoft Azure.
- Reduced infrastructure costs by creating and managing a solution that eliminated non-essential internal and external databases.
- Aided the internal sales team by presenting to prospective customers and finalizing documentation to be sent to contenders for SCALE WMS.
- Mentored new team members, accelerating their onboarding process and team integration.
- Planned department events and managed annual budgets as a lead member of the Cloud Social Chair Committee.
Operational Excellence Procurement Intern
Bhuler Group
05.2021 - 08.2022
- Established master data manufacturing equipment from global suppliers for large chemical and food processing dryers to create a user-friendly e-commerce store for Buhler customers.
- Performed duties in SAP and FourthShift to locate manufacturing and vendor contacts through various methods.
- Assisted with preparing for leadership meetings and helped strategize reducing costs, and enhancing manufacturing qualities.
- Engaged with a network of over 250 foreign and domestic manufacturers to secure industrial component details.
Education
Bachelor of Science - Supply Chain And Information Systems
The Pennsylvania State University
05-2022
Skills
- Cloud Solutions
- Customer-Oriented
- Dedicated Work Ethic
- Effective Communication
- Flexible Problem-Solving
- Microsoft Azure
- Productive Time Management
- Project Management
- Warehouse Management Systems
Accomplishments
- Q2 2023 'Rockstar Rookie' Award for outstanding work within one year tenure at Manhattan Associates.
- Q3 2024 Manhattan Associates Top Talent.
Certification
- AZ-900 Certification - Fundamental understanding of cloud services and how they are hosted within Microsoft Azure.
Affiliations
- Manhattan Associates Cloud Department Social Committee Chairman
- Member of the Atlanta club travel lacrosse team, 'Hedgehogs'.
Timeline
Cloud Software Consultant
Manhattan Associates
08.2022 - Current
Operational Excellence Procurement Intern
Bhuler Group
05.2021 - 08.2022
- AZ-900 Certification - Fundamental understanding of cloud services and how they are hosted within Microsoft Azure.
Bachelor of Science - Supply Chain And Information Systems
The Pennsylvania State University
Similar Profiles
Jitendra Kumar SinghJitendra Kumar Singh
Senior Manager at Manhattan AssociatesSenior Manager at Manhattan Associates
Lakshmi VaddepalliLakshmi Vaddepalli
Senior Software Engineer at Manhattan AssociatesSenior Software Engineer at Manhattan Associates
Bharath V LBharath V L
Lead Consultant at Manhattan AssociatesLead Consultant at Manhattan Associates