Patrick R. Carson
Philadelphia,PA
Summary
Dynamic professional with a proven track record at Penn Medicine, enhancing patient experiences and streamlining care continuity. Excelled in high-pressure situations, leveraging expertise in Microsoft Office and exceptional customer service skills. Demonstrated proficiency in digital strategy, significantly contributing to team efficiency and patient satisfaction.
Overview
2
2
years of professional experience
Work History
Patient Services Associate
Penn Medicine: University of Pennsylvania Health System
09.2023 - Current
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Food Runner
The Improv Comedy Club
09.2022 - 06.2023
- Maintained speed of service for food orders while minimizing errors and complaints.
- Organized and replenished supplies at food stations to optimize team performance.
- Cleared tables immediately after guests left in preparation for next party.
- Delivered correct food items to tables according to order documentation.
- Engaged in suggestive selling and other sales techniques.
Education
Bachelor of Arts - BA: Entertainment And Hospitality Management
California State University - Fullerton
Fullerton, CA05.2024
Skills
Proficiency in Microsoft Office applications
Knowledge of Digital Media Trends and Technologies
Task Management
Digital Strategy & Marketing
Spanish Speaking
Excellence in Customer Service
Timeline
Patient Services Associate
Penn Medicine: University of Pennsylvania Health System
09.2023 - Current
Food Runner
The Improv Comedy Club
09.2022 - 06.2023
Bachelor of Arts - BA: Entertainment And Hospitality Management
California State University - Fullerton
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