Patrick Reilly
Drexel Hill,PA
Summary
Fraud prevention and compliance professional with supervisory experience across investigations and case management. Implements data-driven controls and staff training to reduce fraud losses. Proficient in Microsoft Office and experienced in efficient, accurate case investigation workflows.
Overview
19
19
years of professional experience
Work History
Lead Loss Prevention Analyst
Police and Fire Credit Union
Philadelphia, PA
06.2025 - Current
- Supervised team of 4–6 individuals, providing training, ongoing coaching, and feedback on work quality and productivity issues.
- Developed and maintained debit card process procedures to support consistent operations. Designed Excel tracking spreadsheets to monitor productivity and improve reporting visibility.
- Handled escalated calls and complaints from credit union account holders and addressed critical internal issues.
- reviewed high-risk cases to ensure compliance with visa core rules and regulation E.
Loss Prevention Analyst
Police and Fire Credit Union
Philadelphia, PA
07.2021 - 06.2025
- Reviewed and decided on 25-50 fraud claims daily.
- Consistently met all deadlines and compliance requirements for regulation E.
- Worked as the primary trainer for all new hires.
- Provided supervisory support during absences by managing daily high-level tasks and acting as liaison with Visa.
Fraud Strategy Manager
BNY Mellon
Wilmington, DE
12.2018 - 11.2020
- Led team of three in delivering data-driven solutions that consistently met or exceeded client SLAs.
- Maintained fraud loss statistics at or below the industry average
- Coordinated vendor communications to effectively resolve technical issues.
- Generated weekly and monthly reports using Excel and Access database, ensuring accuracy in reported data.
Fraud Strategy Analyst
BNY Mellon
Wilmington, DE
04.2016 - 11.2018
- Analyzed data and reviewed fraud cases to create strategies that prevent debit card fraud loss.
- Adjusted existing solutions and implemented new solutions that maintained or decreased fraud loss
- Trained new hires on multiple software systems
- Led project to adapt our systems and strategies for EMV deployment, assisted with the program to deploy SMS alerts in our strategies
Fraud Claim Analyst
BNY Mellon
Wilmington, DE
06.2014 - 04.2016
- Investigated 100-150 fraud claims weekly and determined outcomes for claims, ensuring adherence to policies and guidelines.
- Achieved all QA standards for claims processing, resolving claims within deadlines, maintaining no reg E issues, and accurately documenting all findings.
- Reviewed over 100 accounts daily for suspicious activity and verified activity with cardholders through outbound calls, consistently achieving productivity and quality targets.
Fraud Analyst
PNC Bank
Philadelphia, PA
05.2007 - 06.2014
- Reviewed several hundred checks daily for signs of potential fraud.
- Settled daily general ledgers and made account adjustments.
- Developed training plan and materials for 30 new employees during a merger with another bank.
Education
Master of Jurisprudence (MJ) - Compliance and Risk Management
Drake University
Des Moines, IA08-2026
Bachelor of Science (BS) - Criminal Justice
Wilmington University
New Castle, DE05-2023
Skills
- Microsoft Office
- Payment processing systems
- Fraud prevention strategy
- Compliance management
- Fraud analysis
- Case investigation
- Report preparation
- Employee training
Timeline
Lead Loss Prevention Analyst
Police and Fire Credit Union
06.2025 - Current
Loss Prevention Analyst
Police and Fire Credit Union
07.2021 - 06.2025
Fraud Strategy Manager
BNY Mellon
12.2018 - 11.2020
Fraud Strategy Analyst
BNY Mellon
04.2016 - 11.2018
Fraud Claim Analyst
BNY Mellon
06.2014 - 04.2016
Fraud Analyst
PNC Bank
05.2007 - 06.2014
Master of Jurisprudence (MJ) - Compliance and Risk Management
Drake University
Bachelor of Science (BS) - Criminal Justice
Wilmington University