Patrick R. Thorpe
Clementon
Summary
Results-oriented Operations Supervisor with 5+ years in high-volume retail and service environment. Proven in leading teams through daily operations, freight receiving/unloading, stock room management, fulfillment optimization, and process improvements that boosted efficiency by ~20% and supported seamless merchandise flow. Skilled in team coordination, safety compliance, inventory control, task delegation, and performance monitoring to drive operational excellence and reduce delays. Seeking an operations, shift, or logistics supervisory role.
Overview
7
7
years of professional experience
2017
2017
years of post-secondary education
Work History
Customer Service Associate
Wawa
11.2022 - Current
- Directed high-volume operations serving 100+ customers/shift; coordinated associates on POS, food prep, and restocking (200+ SKUs) to maintain flow and 100% accuracy during peaks.
- Oversaw daily stock replenishment and preparation of 50-80 items, ensuring safety standards and minimizing operational downtime.
- Optimized checkout and replenishment processes to reduce delays and support efficient store-wide operations.
- Collaborated on issue resolution and team coordination, building skills in fast-paced logistics oversight.
Department Supervisor
Kohl's
10.2019 - 11.2022
- Supervised 8-15 associates across multiple departments; managed daily operations including freight unloading/loading trucks and stock room organization to ensure timely merchandise availability.
- Led Overnight Fulfillment Team processing 1,000+ orders weekly; implemented process enhancements improving speed and accuracy by ~20%.
- Coordinated freight receiving: directed team unloading, sorting, and stock room placement while expediting sales floor replenishment to minimize backroom clutter and delays.
- Trained 10+ new hires on operational procedures, safe freight handling, stock management, and compliance, enhancing team consistency and safety.
- Partnered on floor resets, seasonal transitions, and stock optimizations, supporting efficient merchandise flow and operational readiness.
- Recognized for reliability, clear communication, multi-department oversight, and performance in high-volume freight and peak operations.
Dining Room Attendant & Cashier
Panera Bread
04.2019 - 08.2020
- Managed high-volume service operations for 200+ guests daily; coordinated cash handling, prep, and area maintenance with focus on efficiency and sanitation.
- Supported operational flow through guest coordination and turnover, contributing to smooth shift execution.
Education
High School Diploma -
Homeschooled
Clementon, NJSkills
- Operations Management
- Workflow Optimization
- Freight Receiving
- Unloading
- Loading
- Stock Room Management
- Inventory Management
- Team Leadership
- Task Delegation
- Process Improvement
- Efficiency Gains
- Fulfillment
- Order Processing
- Logistics
- Merchandise Flow
Leadership
President and Leader
VFYA Catholic Young Adult Group – Mater Ecclesiae Parish, Berlin, NJ
January 2025 – Present
● Directed bi-monthly meetings for 15–25 participants; increased attendance 30% through strategic outreach and engaging programming.
● Developed and led reflections/discussions achieving 100% engagement and active participation from 10–15 members per session.
● Managed marketing via social media, flyers, and announcements, expanding reach to ~250 parishioners and boosting RSVPs 40%.
● Fostered inclusive environment; 90% of members reported strong sense of connection in surveys.
Timeline
Customer Service Associate
Wawa
11.2022 - Current
Department Supervisor
Kohl's
10.2019 - 11.2022
Dining Room Attendant & Cashier
Panera Bread
04.2019 - 08.2020
High School Diploma -
Homeschooled