Rahul Megharaj
Northridge,CA
Summary
A calm, composed, and positive-minded engineering /industrial management graduate with a strong focus on project, operations and supply chain management principles. I incorporate meditation and mindfulness practices to enhance focus and decision-making skills. I believe in living in the present moment and strive to give my best in every task, knowing that present actions determine future outcomes. With that being said, I am convinced that when you possess a comprehensive understanding of the product/services your company offers, along with a clear grasp of how your company operates and its processes, it becomes highly improbable for you to fail in satisfying a customer/client.
Overview
1
1
year of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE ASSOCIATE
AMAZON DEVELOPMENT CENTER
HYDERABAD, INDIA
10.2020 - 08.2021
- Delivered exceptional customer service via phone, chat, and email channels, consistently surpassing a 95% satisfaction rating
- Developed and maintained in-depth knowledge of Amazon's extensive product catalog to assist customers with purchasing decisions and recommend suitable products
- Collaborated cross-functionally to enhance overall customer experience and streamline processes
- Achieved a 10% reduction in call/chat handling time, boosting team efficiency and customer responsiveness.
Education
Master's in Engineering/Industrial management -
CALIFORNIA STATE UNIVERSITY
12.2024
Bachelor's in mechanical engineering -
VIDYA JYOTHI INSTITUTE OF TECHNOLOGY
08.2020
Skills
- Project management
- Proficient problem solving
- People management
- Effective interpersonal communication
- Operations management
- Customer retention strategies
- Supply chain management
- Analytical thinking
- CAD/CAM
- AutoCad
- SolidWorks
- Microsoft Office (Excel, PowerPoint, Outlook)
- Jira
- Minitab
- SQL
- SAP ERP software
- Manufacturing processes
- Quality Control
- Data analytics
Certification
- Greenbelt in Six Sigma
- Certified associate in Project management (CAPM)
- SAP Certification
Timeline
CUSTOMER SERVICE ASSOCIATE
AMAZON DEVELOPMENT CENTER
10.2020 - 08.2021
Master's in Engineering/Industrial management -
CALIFORNIA STATE UNIVERSITY
Bachelor's in mechanical engineering -
VIDYA JYOTHI INSTITUTE OF TECHNOLOGY
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