Ramona Nickerson
Oceanside,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
26
26
years of professional experience
Work History
Customer Service Associate
THE HOME DEPOT
OCEANSIDE, CA
04.2018 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Monitored cash transactions at front desk to maintain responsibility for personal bank.
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
Lead Cashier
BIG LOTS
ENCINITAS, CA
02.2014 - 04.2018
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising and customer service.
Marketing and Promotions Manager
FIREWATER SALOON / PIER VIEW PUB
OCEANSIDE, CA
01.1996 - 01.2014
- Planned and prepared advertising and promotional material to increase sales of products or services and work with customers, company officials and advertising agencies.
- Accomplished multiple tasks within established timeframes.
Education
Marketing And Management/Business
LONG BEACH STATE
Long Beach, CA08.1994
Skills
- Staff Management
- Verbal and written communication
- Operations management
- Financial Management
- Sales and marketing
- Coaching and mentoring
- Customer Account Management
- Data Entry and Maintenance
- Creative Problem Solving
- Issue and Complaint Resolution
- Phone administration /phone center
Timeline
Customer Service Associate
THE HOME DEPOT
04.2018 - Current
Lead Cashier
BIG LOTS
02.2014 - 04.2018
Marketing and Promotions Manager
FIREWATER SALOON / PIER VIEW PUB
01.1996 - 01.2014
Marketing And Management/Business
LONG BEACH STATE
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