Patrick San Jose
Cypress,TX
Summary
Results-oriented Customer Care Specialist with strong communication skills and dedication to cultivating positive client relationships. Known for delivering exceptional service and upholding high-quality standards in high-volume call settings. Ambitious team player who thrives in fast-paced environments, consistently exceeding expectations and driving team success.
Overview
8
8
years of professional experience
Work History
Customer Care Specialist
Yardi
07.2022 - Current
- Successfully managed high call volumes while maintaining quality assurance standards.
- Identify and resolve technical issues via phone, email, or chat, offering detailed step-by-step solutions.
- Developed strong communication skills while providing excellent customer service.
- Used computerized systems for tracking, information gathering, and troubleshooting.
- Respond to and resolve customer inquiries related to Yardi software products, including Yardi Voyager, and Yardi Genesis.
Front of House Employee
Chick-Fil-A
07.2021 - 05.2022
- Process customer payments, operate the register, and ensure accurate cash handling
- Provided excellent customer service to guests in a timely and efficient manner.
- Keep the front-of-house area tidy, including entryway, waiting areas, and dining areas.
Operations Associate
Burberry
08.2017 - 12.2019
- Assist with day-to-day operational tasks and ensure smooth functioning of the store or warehouse operations.
- Tracked and monitored inventory levels.
- Provide support for logistics and shipping coordination, including managing delivery schedules and tracking shipments.
Education
Bachelor of Business Administration - Management
University of Texas At San Antonio
San Antonio, TX05.2022
Skills
- Customer service
- Call center experience
- Customer relationship management
- CRM software
- Teamwork and collaboration
- Excellent communication
- Customer relations
Timeline
Customer Care Specialist
Yardi
07.2022 - Current
Front of House Employee
Chick-Fil-A
07.2021 - 05.2022
Operations Associate
Burberry
08.2017 - 12.2019
Bachelor of Business Administration - Management
University of Texas At San Antonio
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