Patrick Servidio

• Administrated daily tasks for operational success.
• Conducted troubleshooting and assigned tasks to specified employees to resolve problems.
• Communicated with department supervisors and managers to establish objectives and monitor performance of team members based on established procedures.
• Provided insightful suggestions for options to improve function of daily operation.
• Troubleshoot employee issues and resolve conflicts to overcome daily challenges based on operational needs.
• Partner with related departments to resolve customer issues and ensure positive customer experience.
• Maintain functional aspects of equipment and supply readiness.
• Ensure effective flow of information pertaining to product sales and proper dissemination of business updates, responsible for drafting departmental memos to that effect.
• Adapt to sales and business needs based on dynamic changes to daily operation.

Seasonal Position

• Perform clerical duties for the Records, Information, and Compliance Program.
• Utilized Sharepoint collaborative network and uploaded documents to control sites, identified and compiled necessary files for project archival.
• Ensured accuracy and completion of records and data for project maintenance
• Arranged data sets for efficient, comprehensive, and concise file storage.
• Established and maintained secure exchange of data and ensured integrity of proprietary documents.
• Partnered with project management and staff to retrieve documents and ensure an efficient archival process.
• Converted documents for specific personnel or project needs.
• Identified inconsistencies and discrepancies in data sets and collaborated with system managers for resolutions.
• Maintained consistent activity logs to preserve integrity of workflow and project maintenance and consistently updated project logs for accuracy.
• Partnered with system controllers for necessary updates to server and site terms and functions.

• Assisted guests in planning their vacations and provided them with the most relevant resort knowledge tailored to their desires, making recommendations that ensured sale of the best possible products
• Provided outstanding service to guests and long-standing group sales clients by attending closely to concerns and developing immediate solutions.
• Educated guests on special pricing opportunities and company offerings. Cultivated impactful relationships with guests and drove business development by delivering product knowledge.
• Assumed the responsibilities of pass fulfillment and maintained the Group Sales department, fulfilling large orders, special access fulfillment of gift card orders, received and processed special client orders and maintained relationships with clients, and coordinated with a variety of administrative departments to complete orders and resolve issues.
• Addressed guest inquiries and resolved issues and complaints regarding various travel arrangements.
• Assumed the role of booth trainer and group sales trainer, training new team members, providing them with the best knowledge and giving them the tools for success.
• Escalated guest concerns, store issues and inventory requirements to supervisors.
• Joined the Pass Sales Inventory team, fulfilling inventory orders, coordinating across the department to ensure accurate maintenance of inventory, resolving inventory issues, and organizing stock and equipment to support operation of the department.

• Kept work areas professional, organized and clean at all times.
• Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
• Greeted all store guests, offered assistance and thanked each for patronage.
• Arranged items in favorable positions and areas of store to attract customers and optimize sales.
• Monitored stock to maintain sufficient quantity of featured product.
• Constructed aisle displays and arranged end caps to promote specific products.
• Reorganized sales floor to optimize guest flow and improve product visibility.
• Operated attraction game venues and provided entertainment to guest in correspondence with attraction theming.

• Answered incoming telephone calls, questions and client inquiries.
• Maintained organized filing system of paper and electronic documents.
• Prepared detailed billing statements for client cases and submitted to clients for payment.
• Managed firm accounts and monitored daily expenses, processed payments for company expenditures, and maintained accounts receivable.
• Coordinated communications, including taking calls, responding to emails and interfacing with clients.
• Prepared packages for shipment by generating packing slips and setting up courier deliveries.
• Produced and distributed memos, newsletters, email updates and other forms of communication.
• Utilized and maintained attorney software for legal services to clients.
• Investigated and resolved discrepancies in monthly bank accounts.
• Managed firm filing of documents, organized and updated existing case files.